Frequently Asked Questions

How To Contact Us :

For Customer Inquiries: To make a reservation, customer service or cancellations, please call us at 866.691.5109. Our hours of operations are Monday to Friday 9 a.m. to 9 p.m. EST | Saturday & Sunday 9 a.m. to 6 p.m. EST .

Booking Fees:

Will I pay a booking fee? For cruise, resort, escorted tour, and hotel bookings, there are no booking fees added to the cost of the reservation. A booking fee may be charged to air reservations. Please note that government, taxes, airline, and/or airport taxes and fees may still apply. Fees are subject to change at any time.

Vacation Cash:

What is vacation cash? Vacation cash is currency that can be applied towards the purchase of a cruise, resort, tour, hotel or air reservations. It is not applicable on car rentals or travel insurance. Vacation cash can be combined with Reward Points, but is only valid on new bookings. To apply vacation cash, simply call us at 866-691-5109, vacation cash cannot be used directly online. Vacation Cash is not redeemable or refundable upon the cancellation of a vacation and does not have cash value.

Reward Points:

How do Reward Points work? Please visit our Rewards Points page for a complete overview of how easy it is to earn and redeem Reward Points for big savings!

Reward Points Balance:

How can I view the balance of my Reward Points? You can view your Reward Point balance by clicking "My Account" from the top right of the screen. From there, select "My Points" to see your balance and transactions.

Best Price Guarantee:

What is the Best Price Guarantee? We want you to feel good about your travel booking and we know you just got the best deal! However, if you do see a better deal on the exact same trip, please contact us within 48 hours of making your reservation and we will match it!**

Terms: Our Best Price Guarantee is applicable on cruises, resorts, tours and hotels. Airfare is not applicable. Best Price Guarantee is valid up to 48 hours after bookings. Verifiable proof is required of public availability of lower rate at time of booking and must be for identical cruise, tour or resort; cabin, type of room booked, and not be in any violation of vendor pricing policy. Valid on any price advertised and offered to the general public. Not valid on prices requiring a callback or on public pricing offered in e-mails that are not advertised on public accessible websites or otherwise available to the general public. Group, charter, incentive, meeting, convention or interline rates are excluded. If you qualify for the military rate, you must request such at time of booking. If you find a lower rate than the one originally booked within 48 hours, we will match that rate. Purchaser will be responsible for any cancellation fees. For car rental reservations, the price difference will be awarded in the form of vacation cash redeemable with Government Vacation Rewards for future vacations in lieu of a price match.

California Seller of Travel CST #2066521-50; Washington UBI # 602 443 155 001 0001; Hawaii Travel Agent TAR #5192; Florida ST #29452