Government Vacation Rewards Terms and Conditions
These Government Vacation Rewards (“GVR”) Subscription Terms and Conditions of International Cruise & Excursion Gallery, Inc., also doing business as Our Vacation Center (“OVC”), set forth a legally binding contract between OVC and each person who applies and is accepted as a subscriber by OVC.
a) To become a basic subscriber, a properly completed Subscription application must be submitted to OVC on-line by the applicant at www.govvacationrewards.com. Basic Subscribers earn one (1) loyalty point for every dollar (USD) they spend on cruises, resort or hotel stay purchases, experiential vacations, travel insurance, or car rentals and air fares.
b) Basic Subscribers can upgrade, by invitation only, to one of GVR’s “Select Access Subscriptions” by selecting their choice on-line or by calling Government Vacation Rewards and paying the applicable fees. Such Subscriptions provide the Subscriber with an enhanced loyalty program that earns five (5) loyalty points for every dollar (USD) Subscriber spends on cruises, resort or hotel stay purchases, experiential vacations, or car rentals and air fares for the duration of Subscriber’s membership term. If a payment plan is elected, Subscription fees must be paid in full ninety (90) days prior to any vacation travel date. Some exceptions may apply.
c) None of the Subscription benefits may be used for any commercial purpose, including rental or sale or barter.
d) Five dollars ($5.00) of your Subscription, whether paid by you or paid on your behalf, is assigned to the administrative costs of providing an 800 phone number, the staffing our call center, and the provision of an e-commerce web site.
The Government Vacation Rewards Subscription
a) All Government Vacation Rewards Subscriptions include a subscription to Privileges Magazine and a loyalty-based subscription affording Subscribers the ability to access and purchase best price guaranteed cruise vacations, hotels stays and resort vacations.
b) Depending on the specific Select Access Subscription, offered to and chosen by the Subscriber, Subscriber shall have access to anywhere from 5,000 to 75,000 loyalty points available immediately upon Subscriber’s final payment. These will be added to Subscriber’s current loyalty point balance, if any.
c) Privileges Magazine is provided to Subscribers from time to time in electronic format and on-line at www.GovVacationRewards.com. Subscribers can request a paper version by calling Subscriber Services at OVC’s toll free telephone number. A nominal fee will be charged for such requests to cover the cost of shipping.
d) OVC is only responsible for written representations that it makes concerning OVC and the Subscription and is not responsible for any verbal representations or written representations made by any other person. Only OVC, its authorized representatives, and its designated licensees can perform the obligations of OVC under these Terms and Conditions.
a) The term of your Subscription and the benefits afforded such Subscribers, shall be provided to the Subscriber for the term of the Subscription purchased (as indicated on the Subscription application or purchase receipt) and any renewal thereof, unless terminated by OVC for cause under these Terms and Conditions.
b) Subscribers may renew or upgrade their Subscription by calling OVC’s toll free telephone number at 1-866-713-4887or by visiting www.GovVacationRewards.com. Renewals will be accepted from those Subscribers who are current with all Subscription payments and are in compliance with these Terms and Conditions.
c) Subscribers can call 866-713-4887 to renew their Subscription and get special promotional multi-year rates with access to additional benefits. Subscribers renewing their Subscription or purchasing a promotional multi-year Subscription will have ten (10) business days from the purchase date to get a full refund. To receive a refund, canceling Subscribers must write Government Vacation Rewards (15501 N. Dial Boulevard Scottsdale, AZ 85260) or call 866-713-4887. Cancellation requests received later that ten (10) business days after the purchase date will not be honored.
d) The expiration of a Standard or Premium shall result in the Subscription reverting back to a Basic Subscription. All vacation Cash and Loyalty point balances prior to the Standard or Premium Subscription’s expiration shall remain in the Subscriber’s account. For Subscribers with point balances in excess of 15,000 points at such expiration date, and on each subsequent anniversary of the expiration date, Government Vacation Rewards shall automatically deduct 15,000 points from Subscriber and renew such Standard or Premium Subscriptions at one (1) year intervals until Subscriber’s account has less than 15,000 points available.
a) Subscribers, during the term of their Subscription, have the ability to purchase best price guaranteed (“BPG”) cruise vacations, hotels stays, and resort vacations. Subscriber may purchase such travel by calling the OVC call center at 1.866.691.5109or on-line at www.GovVacationRewards.com.
b) The BPG requires written proof of the availability of the identical cruise vacation, hotels stay, or resort vacation, at a lower rate to the general public with 48 hours of purchase by Subscriber. Rate identified in written proof will be verified by OVS. OVS will match any price that it verifies to be lower. Cruises must be for the identical cruise itinerary, ship, sailing date and cabin category.
c) Hotel and resort stays must be for the same dates, room types, and options. Consolidator, charter, group, incentive, interline, meeting and convention rates are excluded. Web or e-mail offers requiring calling a call-back number are also excluded. BPG is valid for the cruise fare only at the time of booking.
d) Auto rentals and airfare purchases are not covered by the BPG.
Use of Vacation Accomodations and Travel Services
a) Subscribers must have a valid subscription through the last date of their travel or accommodation.
b) OVC will apply any reasonable restrictions on Subscriber as required by OVC’s affiliated resorts, cruise lines, tour operators, hotels, and other travel providers.
c) Resort accommodations may be at a resort in active sales. Subscribers are under no obligation to participate and/or attend any sales presentation or take a tour of the resort.
d) Information provided to Subscriber about cruises, resorts, experiential vacations, and hotels, is based on information obtained from the providers of such. OVC makes reasonable efforts to ensure that information provided by OVC is accurate and complete as of the date such information is published by OVC; however, OVC expressly disclaims any liability for inaccurate, incomplete, or misleading resort and cruise information.
e) The total number of people occupying any vacation accommodations or participating in any tours confirmed by OVC must not exceed the maximum occupancy set forth in the OVC confirmation; otherwise, the travel provider may refuse access or levy an additional charge to Subscriber and/or Subscriber’s guests.
f) Subscribers are responsible for the payment of any applicable taxes, fees, and personal expenses including, but not limited to, food and beverage expenses, specialty items, tips, personal services, special facilities charges, telephone calls and internet connectivity, cruise line/resort/hotel, utility charges, security deposits, and other fees or charges levied by the travel service provider. It is the responsibility of the Subscriber to pay all other fees directly to the resort, hotel, car rental agency, tour provider or cruise line. Disputes over fees assessed by travel providers are between the Subscriber and the provider. Subscriber waives any and all claims against OVC in this regard.
g) Subscribers and Subscribers’ guests must occupy and use any accommodations booked through OVC in a responsible, careful, and secure manner. Subscribers are responsible for all acts and/or omissions, damage, theft or loss whether caused by Subscribers or Subscribers’ guests.
h) Any complaints about any accommodation or services provided by a travel provider should be made at the earliest opportunity to a person in authority at the travel provider.
Identification and Confirmations
a) Subscribers and Subscribers’ guests are responsible for ensuring that all travelers carry the proper documentation required for entry into or passage through any country or jurisdiction outside their country of citizenship or legal residence. Subscribers and Subscribers’ guests must have a valid visa, passport, or proof of citizenship, proof of legal residency status, and immunization evidence, if any, (as required by the countries being visited) in their possession at the time of travel. This applies to all travelers in Subscribers’ group. OVC assumes no responsibility for identifying and/or advising travelers of immigration and customs requirements.
b) Vacation Confirmations (“Confirmations”) are valid only if issued in writing by OVC. Subscriber is responsible for verifying all details in the Confirmation, including verifying the correct legal name of all travelers on the Confirmation, and notifying OVC immediately if any information on the Confirmation is incorrect. Subscriber is responsible for any ancillary charges incurred as a result of changes to any aspect of the Confirmation. Changes may be treated as a cancellation.
c) If a confirmed accommodation becomes unavailable due to natural disaster, acts of God, civil unrest, or any other reason beyond OVC’s control, you waive any and all claims against OVC.
d) OVC reserves the right to revoke any and all Confirmations, terminate or suspend the Subscription of the relevant Subscriber, cancel a Guest Certificate, or deny access to any of the products or services offered in connection with this Subscription, in the event a Subscriber or Subscribers’ guests violate or breach these Terms and Conditions. Penalties, including forfeiture of deposited monies, may apply.
a) OVC reserves the right to cancel a confirmed vacation, cancel any purchased products, cancel a request, or otherwise deny Subscription benefits of any Subscriber whose payment is rejected by the Subscriber’s bank or credit card company. A service fee and/or loss of Deposit and deposited Vacation Ownership will apply.
b) Subscribers must cancel Confirmations by calling OVC at 1-866-691-5109 or in writing at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615. Cancellation will be effective on the date of receipt by OVC. Changes to a Confirmation may be considered a cancellation subject to re-booking and additional changes or cancellation fees may apply.
c) All cancellations are subject to vendor cancellation policies and fees. In addition, there will be no refund of any OVC Deposits. A Government Vacation Rewards vacation consultant will explain the deposit requirements and booking fees, if any, and the payment schedules, refund-ability, and cancellation policies upon booking a particular cruise, resort vacation, experiential vacation, tour, hotel, or car reservation.
a) Subscribers may earn and redeem Government Vacation Rewards loyalty points (“Points”) during their Subscription. Points can only be earned and redeemed by making select travel purchases through Government Vacation Rewards. Points earnings and redemption options and schedules are available on-line at www.GovVacationRewards.com or by calling the OVC call center at 1-866-691-5109.
b) Subscribers may earn up to a maximum of 15,000 GVR Points per Subscription year though air fare purchases and car rentals.
c) Subscribers may redeem GVR Points as full or partial payment for cruise vacations, experiential vacations, tours, and travel insurance.
d) Points have no cash value and are not transferable.
e) Point redemptions may be combined with Vacation Cash (below).
f) Subscriber’s Points will be reinstated in the event of a cancellation per Section 8(b) above.
g) Points must be redeemed in discrete denominations according to the table immediately below. Points earning and redemption options and schedules are also available on-line at www.GovVacation Rewards.com or by calling the OVC call center at 1-866-691-5109.
h) All Select Access points awarded at time of purchase will expire two years from the date of issuance.
|Select Cruise Redemption Options|
|35,000||3 or 4 Night Cruise Vacations †|
|50,000||5 Night Cruise Vacation†|
|75,000||7 Night Cruise Vacations†|
|Select Resort Redemption Options|
|20,000||Bronze Tier Resort Vacation|
|25,000||Silver Tier Resort Vacation|
|35,000||Gold Tier Resort Vacation|
|Select Cruise, Resorts & Tour Savings|
|2,500||Up to $150|
|5,000||Up to $300|
|7,500*||Up to $450|
|10,000*||Up to $600|
*Available to Premium Subscriber tier only
† Based on minimum inside accommodations for two people. Taxes, fuel surcharges, airfare and onboard incidentals are additional.
Vacation Cash is valued and available as indicated within the client’s MemberMaint Account. Applicable Subscription Fees must be paid in full 90 days prior to the final payment of the client’s trip before Vacation Cash can be redeemed. Vacation Cash can only be applied to the purchase of vacations offered through the appropriate brand. Other restrictions may apply.
Vacation Cash can be used toward the purchase of items contained within the Program/Subscription or Package benefits, such as for cruise fare, resort stay, tour, air, travel insurance and hotel stay. Cruise Fare does include 3rd and 4th passengers.
Vacation cash can’t be used to purchase car rentals.
Vacation cash can’t be applied towards taxes and fees.
Vacation cash isn’t combinable with Quarterly Specials or Great Getaways
Vacation Cash must be applied at time of new booking. Vacation Cash can be combined with any loyalty program, such as Reward Points.
If cancellation of a vacation booked using Vacation Cash occurs within a travel provider’s cancellation penalty, Vacation Cash will be the last funds applied against penalty. If any portion of Vacation Cash remains after payment of such penalty it will be refunded directly into the Subscriber’s account using the original vacation cash expiration date. Extension of vacation cash must be approved by a director or above.
All Vacation cash should have an expiration date that should be adhered to.
Reactivation of Expire Vacation Cash maybe considered on case by case basis in the sole discretion of the Company within the first six months of expiration. If approved there will be a reactivation fee.
Government Vacation Rewards Vacation Cash can be purchased using Reward Points and must be redeemed in the discrete denominations evident in the table immediately below.
|Select Vacation Cash|
|10,000||$100 in Vacation Cash|
|25,000||$250 in Vacation Cash|
|50,000||$500 in Vacation Cash|
|75,000||$750 in Vacation Cash|
a) Subscribers hereby permit their telephone conversations with OVC representatives to be tape-recorded and/or monitored for training and quality control purposes.
b) OVC may, on occasion, offer products and services through telephone and/or e-mail solicitations. Subscribers consent to such telephone solicitation, including, but not limited to, solicitation through automatic dialing equipment and/or pre-recorded messages. Further, Subscribers acknowledge their consent to be informed of such products and services even if your Subscription has been suspended or has otherwise expired or terminated.
c) A $25 service fee will be charged for all returned checks and two or more instances of declined credit cards.
d) If Subscribers and Subscribers’ guests should incur loss or damages through use of any benefit under the Subscription, OVC’s liability for such loss or damage will be limited to the injured party’s fees paid for the Subscription or vacation in which such loss or damage occurred, and in no event will OVC be liable for special, consequential or punitive damages. This limitation of liability shall also apply to all participating companies, servants and agents of OVC. In no event will OVC be liable for any negligent or intentional action or failure to act, or for any injuries or losses arising from the accommodations of any resort, hotel, cruise, experiential vacation, or tour provider or from any other travel related product or service provided to Subscriber directly.
e) These Terms and Conditions and any fees, benefits, seasonal designations and other priorities, and any procedures for requesting and effectuating vacations may be changed from time to time by OVC. Current Terms and Conditions, Subscription fees, benefits, and procedures can be reviewed online at www.GovVacation Rewards.com, which shall supersede all Subscription Terms and Conditions.
f) Programs and services offered through OVC or by third parties with the permission of OVC are subject to separate Terms and Conditions and may be changed or eliminated without prior notice.
g) Failure to comply with these Terms and Conditions or failure to pay any sums owed to OVC, may result in the suspension or termination of Subscriber’s Subscription without further obligation. If suspension is based upon non-payment, Subscriber’s Subscription will remain suspended until all sums that are owed are paid in full and will not be extended beyond its original expiration date.
h) Programs, products, and services offered through OVC or by third parties with the permission of OVC, including but not limited to reservations, accommodations, certificates or promotional items, may not be used for any commercial purpose, including without limitation auction, rental or sale. Unauthorized transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination without refund.
i) These Terms and Conditions and the Government Vacation Rewards Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Subscriber’s guest, whether vacationing with the Subscriber or traveling by way of a Guest Certificate, to seek any remedy against OVC or its associated entities must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Subscriber’s guest initiates an action at law or in equity and OVC prevails, that Subscriber or Subscriber’s guest shall pay all costs incurred by OVC in defending such action, including reasonable attorney’s fees.
j) OVC and Our Vacation Center are and fictitious names used by the International Cruise & Excursion Gallery, Inc., (“ICE”) a Delaware corporation with its principal place of business at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615.
k) The Seller of all travel and travel products is International Cruise & Excursion Gallery, Inc. located at 15501 North Dial Boulevard, Scottsdale, Arizona, 85260-1615. Florida Seller of Travel Registration #ST-29452; California Seller of Travel Registration #CST 2066521-50; Nevada Seller of Travel Registration #200070147; Washington Seller of Travel Registration UB# 602 443 155 001 0001; and Hawaii Seller of Travel Registration #TAR-5192.
l) OVC, Our Vacation Center, Government Vacation Rewards are trademarks of ICE which may not be used without the prior written permission from ICE. Other brand names may be trademarks of their respective owners.
Government Vacation Rewards Terms & Conditions (06 September 2012)
Best Rate Guarantee
If you find a lower rate on another U.S.-based website within 24 hours of booking with us, we will credit or refund to you the difference.
Reporting a lower rate claim – You must contact us within 24 hours after your booking with us to make a claim under the Best Rate Guarantee. The lower rate must be available for booking at the time you contact us, as determined solely by our customer service representatives. All bookings must be made using a valid credit card with a United States or Canadian billing address.
What is considered a lower rate? – The lower rate must be for an identical booking, as defined in these Terms and Conditions, at our sole discretion. All booking details must exactly match the details of the product you booked with us for example, specific carrier or provider (including class of service), hotel (including room type), cruise line (including ship and cabin category), rental car company and vehicle class, applicable refund policy, dates and times of travel or service, routings (for example, same stopovers), and other booking details including cancellation policies.
a) For any stand-alone product booking (for example, a hotel room or airline ticket), the comparison must be to the same product purchased stand-alone through the other website (i.e., not part of a hotel + air package booking). Except as otherwise noted below, the Best Rate Guarantee only applies to the base cost, and not taxes, service fees and other charges, of stand-alone Flight, Hotel, Resort, Car, and Cruise bookings. b) If your qualifying flight is for a refundable ticket and you later refund the ticket, prior to completing all travel, any refund you receive will be less the qualifying difference already paid. c) For all Activities and Vacation Packages/Tours, including Flight + Hotel, Flight + Hotel + Car, Flight + Car, Hotel + Car, and Hotel + Activities packages, taxes, service fees and other charges are included in determining whether you have found a lower rate. d) For Cruises, the Best Rate Guarantee applies only to the cost of the cruise, including port charges and cruise line pass through fees. The cost of additional items in your cruise booking, such as air or land components or excursions, insurance, shipboard credits, free upgrades, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or dollars off, or other add-ons or optional items are not subject to the Best Rate Guarantee, and shall not be considered in determining whether you have found a lower rate. To qualify for the Best Rate Guarantee on a cruise booking, you must have either paid in full or paid a non-refundable deposit on the booking. If you have made a non-refundable deposit, then any credit under the Best Rate Guarantee will be applied toward the outstanding balance due for your booked cruise. e) The Best Rate Guarantee is not available for bookings on websites where the carrier, property, rental car company, itinerary or similar booking details are unknown until after the purchase. f) You must meet all requirements imposed on the lower rate (if any) including, without limitation, residency, regional and age-related requirements. g) The lower rate must be quoted and booked in U.S. dollars (without reference to currency converters). h) Lower rates do not include errors or mistakes.
Lower rate must be available to the general public online - The Best Rate Guarantee applies only to rates both advertised and available to the general public on an English-language website. For example, this does not include rates offered on other subscription program websites, corporate discounts or rates, military rates, group, charter, rewards program, incentive, meeting, convention, consolidator or interline rates, rates obtained via auction or similar process, or rates available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted, booked, and paid for in US dollars.
Verification - All requests, including receipts, are subject to our verification. We will not accept screenshots or other purported evidence of a lower rate that cannot be independently confirmed by our staff. Nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Limit - Each subscriber shall be limited to three (3) Best Rate Guarantee claims per subscriber per calendar month, regardless of the number of accounts used by the subscriber. Any modifications, changes or cancellations made to an existing booking that has an associated Best Rate Guarantee claim will result in voiding of the claim. Purchaser will be responsible for any applicable cancellation fees.
Changes to Best Rate Guarantee – We reserve the right in our sole discretion to modify or discontinue the Best Rate Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Rate Guarantee. No change in the Best Rate Guarantee will affect any reward that has already been issued to you. The failure by us to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
For cruise, resort, escorted tour, and hotel bookings, there are no booking fees added to the cost of the reservation. A booking fee may be charged to air reservations. Please note that government, taxes, airline, and/or airport taxes and fees may still apply. Fees are subject to change at any time.
Please note fees may be assessed when paying with your MILITARY STAR® Card for reservations by phone and/or for air reservations online. Please note that government, taxes, airline, and/or airport taxes and fees may still apply. Subscribers may be assessed a 3% fee when using their MILITARY STAR® Card to book air. Fees are subject to change at any time.
Great Getaways are available to Select Access subscribers only. Great Getaways exclusive deals are available at incredibly low rates on select resorts, unit types, length of stays and check-in dates only. Offers are updated weekly and bookings are on a first come, first-served basis. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers. Savings values are based on market rate. Taxes, insurance, airfare, and any other travel charges are additional. Account must be in good standing at time of booking.
Quarterly Specials are only available during applicable booking window. This allows the Subscriber access to special vacation offers that are offered at or below cost. The offers will be made available each calendar quarter during the initial Subscription purchase. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers and subscribers are eligible to book one (1) Quarterly Special per quarter during the initial Subscription period. Savings values are based on market rate. Cruise offers are valid on select sailings based on double occupancy and cabin type will vary based on selection and availability. Resort and hotel offers include hotel type or one-bedroom accommodations only, unless otherwise specified. Taxes, insurance, fuel surcharges, airfare, onboard incidentals, and any other travel charges are additional. Quarterly Specials are available for Premium Select Access Subscribers only. Account must be in good standing at time of booking.