Cruise Refund

If your cruise booking has been impacted by COVID-19, please enter your confirmation number below to see the available options.

Please note that due to the current environment, not all bookings are ready to process. If your booking ID is not located on the form, please check back later and look out for an email with more information.

*Your booking number can be found on your cruise booking receipt or on the Booking Section of the My Account page.

If you have multiple cabins or bookings impacted by COVID-19, please make sure to complete the form and provide your refund preference for each Booking Number.

Click here for the most current list of cruise lines who have suspended service:

Updated 6.18.2020

Cruise Lines

AMA Waterways

American Queen Steamboat Company

Avalon Waterways

Azamara

Carnival Cruise Line

Celebrity Cruises

Costa Cruises

Crystal Cruises

Cunard Line

Disney Cruise Line

Emerald Waterways

Holland America Line

Linblad Expeditions

MSC Cruises

Norwegian Cruise Line

Oceania Cruises

  • All departures cancelled through September 30
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers.
  • Travelers Assurance Program

Paul Gauguin Cruises

Ponant

Princess Cruises

Regent Seven Seas Cruises

Royal Caribbean International

Scenic Luxury Cruises & Tours

Seabourn

Silversea Cruises

Star Clippers

Tauck River Cruses

U River Cruises (formerly known as U by Uniworld)

Uniworld River

Victory Cruise Lines

Viking

Windstar Cruises

Tours & Guided Vacations

Brendan Vacations

Collette

Contiki

Cosmos

Costsaver

G Adventures

Globus

Insight Vacations

Luxury Gold

Monograms

Trafalgar

Cruise Refund Terms

Future Cruise Credit will be awarded to member within 90 days. Future Cruise Credit will be funded in part by Our Vacation Center and from cruise line provider in which cruise was booked.

Future Agency Cruise Credit will be awarded to member within 90 days and must be used within 18 months. Future Agency Credit will be awarded by Our Vacation Center. Refunds will be processed within 90 days and will be credited to the original card used to complete booking.

The Future Cruise Credit and Agency Future Cruise Credits are estimates at this time and actual amounts may vary slightly based on finalized cancellation policies.

If Vacation Cash was used as a form of payment on the original booking, all Vacation Cash will be reinstated on your account in full.

If no action is taken by member within a 10 day timeframe to request refund, cruise will be cancelled and Future Cruise Credits issued.