These Government Vacation Rewards (“GVR”) Subscription Terms and Conditions set forth a legally binding contract between Arrivia, Inc., d.b.a. Our Vacation Center ("OVC"), d.b.a. GVR, and d.b.a. Government Vacation Rewards and its affiliates (collectively, “Arrivia”, “We”, “Us”, or “Our”) and each person who applies and is accepted as a subscriber by GVR, including the guests of Subscriber (“You,” “Subscriber,” and “Your”). Please review these Terms and Conditions thoroughly as well as all terms and conditions and policies and procedures supplied by the provider of any product or service offered through GVR or by any third party administering the program ("Provider Terms"). By purchasing products and services through GVR, You acknowledge and agree to be bound by these Terms and Conditions, any Provider Terms and the terms and conditions of Your GVR Subscription Agreement and Subscription Receipt and Enrollment (“Membership” or “Subscription”), as applicable, which are incorporated herein. Member also accepts these Terms and Conditions on the behalf of any traveling companion(s) and/or guests (including minors and those under any disability) (collectively “Guests”). Additionally, you agree that it is your sole responsibility to inform any Guests or users of any product or service purchased through GVR of the contents of these Terms and Conditions and all applicable Provider Terms.
To become a basic subscriber, a properly completed Subscription application must be submitted to GVR on-line by the applicant at www.govvacationrewards.com. Basic Subscribers earn one (1) loyalty point for every dollar (USD) they spend on cruises, resort or hotel stay purchases, experiential vacations, travel insurance, or car rentals and air fares.
Basic Subscribers can upgrade, by invitation only, to one of GVR’s “Select Access Subscriptions” by selecting their choice on-line or by calling Government Vacation Rewards and paying the applicable fees. Such Subscriptions provide the Subscriber with an enhanced loyalty program that earns five (5) loyalty points for every dollar (USD) Subscriber spends on cruises, resort or hotel stay purchases, experiential vacations, or car rentals and air fares for the duration of Subscriber’s membership term. If a Paid Subscription is elected, Subscription fees must be paid according to the terms of the Enrollment and any Redemption of Certificates may be limited based on the number of monthly payments made under the subscription, as applicable. Some additional limitations and exceptions may apply.
None of the Subscription benefits may be used for any commercial purpose, including rental or sale or barter.
All Government Vacation Rewards Subscriptions include and a loyalty-based subscription affording Subscribers the ability to access and purchase best price guaranteed cruise vacations, hotels stays and resort vacations.
Depending on the specific Select Access Subscription, offered to and chosen by the Subscriber, Subscriber shall have access to anywhere from 5,000 to 75,000 loyalty points available immediately upon Subscriber’s final payment. These will be added to Subscriber’s current loyalty point balance, if any.
GVR is only responsible for written representations that it makes concerning GVR and the Subscription and is not responsible for any verbal representations or written representations made by any other person or provider of services. Only GVR, its authorized representatives, and its designated licensees can perform the obligations of GVR under these Terms and Conditions.
HE TERM OF THE SUBSCRIPTION BEGINS ON THE DATE YOU ENROLLED AND CONTINUES ON A MONTHLY OR ANNUAL BASIS, AS APPLICABLE, AND AUTOMATICALLY RENEWS THEREAFTER UNTIL CANCELLED. So long as Subscriber complies with all of the terms of the Subscription Receipt and Enrollment, including timely payment (in advance) of all Monthly and/or Annual Subscription Fees as contemplated in the Subscription Receipt and Enrollment, and any renewal thereof, Subscriber shall be eligible to receive the Subscription Benefits.
In return for receiving the Subscription Benefits, Subscriber promises to pay Us (in advance) according to the Subscription Type and associated pricing listed on the Receipt. In order to facilitate the Subscription, Subscriber hereby agrees to provide Us with payment information for a valid credit or debit card that WE ARE AUTHORIZED TO CHARGE AT ALL TIMES DURING THE TERM, AND SUBSCRIBER HEREBY CONSENTS TO THE AUTOMATIC AND RECURRING PAYMENT OF THE MONTHLY AND ANNUAL SUBSCRIPTION FEE USING SUCH CREDIT OR DEBIT CARD. SUBSCRIBER MAY CHANGE THE CREDIT OR DEBIT CARD USED FOR PAYMENT OF MONTHLY AND ANNUAL SUBSCRIPTION FEES BY CONTACTING GVR AT THE PHONE NUMBER LISTED IN THE ENROLLMENT OR OTHERWISE LOGGING INTO MEMBER’S ONLINE ACCOUNT TO CANCEL THE ENROLLMENT. Payment for Subscription Benefits are due in advance, and Subscriber is not eligible to receive any Subscription Benefits or other goods or services contemplated by this Agreement unless Subscriber has paid Us for such Subscription Benefits or other goods or services in advance. If Subscriber fails to pay any Monthly or Annual Subscription Fee or other fee or charge contemplated by this Agreement on or before the stated due date thereof, Subscriber will be ineligible to receive any associated Subscription Benefits, and We may terminate this Agreement upon written notice to Subscriber within thirty (30) days of any missed or late payment.
Subscribers may renew, upgrade or inquire into special and promotional options under their Subscription by calling Us at 1-866-713-4887or by visiting www.GovVacationRewards.com.
Subscriber may cancel the Subscription as follows:
For Non-Florida Resident Cancellation (10 Day Cancellation):
New Subscribers will have ten (10) days from the enrollment date to cancel and obtain a full refund. In addition to any right to otherwise revoke an offer, You, the Purchaser, may cancel this enrollment up to midnight of the tenth (10th) day from the enrollment date by providing written notice of such cancellation to:
Government Vacation Rewards
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
or otherwise logging into their online account to cancel the enrollment. Cancellation requests postmarked later than ten (10) days after the enrollment date will not be subject to no refund.
For Florida Resident Cancellation (30 Day Cancellation):
New Subscribers will have thirty (30) days from the enrollment date to elect to cancel and obtain a full refund. As Applicable, Subscriber may also cancel this contract if accommodations or facilities are not available pursuant to a request for use as provided in the contract. In addition to any right to otherwise revoke an offer, Subscriber may cancel enrollment up to midnight of the thirtieth (30th) day from the enrollment date by providing written notice of such cancellation to:
Government Vacation Rewards
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
or otherwise logging into their online account to cancel the enrollment. Cancellation requests postmarked later than thirty (30) days after the enrollment date or requested online cancellations will not be honored. After the expiration of the thirty (30) day rescission period, this enrollment is final and the amounts paid under the subscription are not refundable. This contract is for the purchase of a vacation certificate(s)/membership and puts all assignees on notice of the consumer’s right to cancel under section 559.933 Florida Statutes. NO PURCHASER SHOULD RELY UPON THE REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT.
After 10 days for non-Florida residents and after 30 days for Florida residents, Subscriber may cancel without a refund due to Subscriber at any time by logging into their online account to cancel or otherwise providing GVR written notice of cancellation to:
Government Vacation Rewards
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
We may cancel Member’s Subscription any time following thirty (30) days after any: (1) failure by Subscriber to pay amounts owing to Us when due; or (2) any other breach by Subscriber of any provision of the Subscription and/or Terms and Conditions.
The termination or cancellation of a Standard or Premium Subscription shall result in the Subscription reverting back to a Basic Subscription. All vacation Cash and Loyalty point balances prior to the Standard or Premium Subscription’s termination or cancellation shall remain in the Subscriber’s account. For Subscribers with point balances in excess of 15,000 points at such termination or cancellation date, and on each subsequent anniversary of the termination or cancellation date, Government Vacation Rewards shall automatically deduct 15,000 points from Subscriber and renew such Standard or Premium Subscriptions at one (1) year intervals until Subscriber’s account has less than 15,000 points available.
Subscribers, during the term of their Subscription, have the ability to purchase best price guaranteed (“BPG”) cruise vacations, hotels stays, and resort vacations. Subscriber may purchase such travel by calling the GVR call center at 1.866.691.5109 or on-line at www.GovVacationRewards.com.
The BPG requires written proof of the availability of the identical cruise vacation, hotels stay, or resort vacation, at a lower rate to the general public with 48 hours of purchase by Subscriber. Rate identified in written proof will be verified by OVS. OVS will match any price that it verifies to be lower. Cruises must be for the identical cruise itinerary, ship, sailing date and cabin category.
Hotel and resort stays must be for the same dates, room types, and options. Consolidator, charter, group, incentive, interline, meeting and convention rates are excluded. Web or e-mail offers requiring calling a call-back number are also excluded. BPG is valid for the cruise fare only at the time of booking.
Auto rentals and airfare purchases are not covered by the BPG.
Subscribers must have a valid subscription through the last date of their travel or accommodation.
We will apply any reasonable restrictions on Subscriber as required by Our affiliated resorts, cruise lines, tour operators, hotels, and other travel providers.
Resort accommodations may be at a resort in active sales. Subscribers are under no obligation to participate and/or attend any sales presentation or take a tour of the resort.
Information provided to Subscriber about cruises, resorts, experiential vacations, and hotels, is based on information obtained from the providers of such. We make reasonable efforts to ensure that information provided by Us that is accurate and complete as of the date such information is published by Us; however, We expressly disclaims any liability for inaccurate, incomplete, or misleading resort and cruise information.
The total number of people occupying any vacation accommodations or participating in any tours confirmed by Us must not exceed the maximum occupancy set forth in the confirmation; otherwise, the travel provider may refuse access or levy an additional charge to Subscriber and/or Subscriber’s guests.
Subscribers are responsible for the payment of any applicable taxes, fees, and personal expenses including, but not limited to, food and beverage expenses, specialty items, tips, personal services, special facilities charges, telephone calls and internet connectivity, cruise line/resort/hotel, utility charges, security deposits, and other fees or charges levied by the travel service provider. It is the responsibility of the Subscriber to pay all other fees directly to the resort, hotel, car rental agency, tour provider or cruise line. Disputes over fees assessed by travel providers are between the Subscriber and the provider. Subscriber waives any and all claims against Us in this regard.
Subscribers and Subscribers’ Guests must occupy and use any accommodations booked through Us in a responsible, careful, and secure manner. Subscribers are responsible for all acts and/or omissions, damage, theft or loss whether caused by Subscribers or Subscribers’ guests.
Any complaints about any accommodation or services provided by a travel provider should be made at the earliest opportunity to a person in authority at the travel provider.
Subscribers and Subscribers’ Guests are responsible for ensuring that all travelers carry the proper documentation required for entry into or passage through any country or jurisdiction outside their country of citizenship or legal residence. Subscribers and Subscribers’ guests must have a valid visa, passport, or proof of citizenship, proof of legal residency status, and immunization evidence, if any, (as required by the countries being visited) in their possession at the time of travel. This applies to all travelers in Subscribers’ group. We assume no responsibility for identifying and/or advising travelers of immigration and customs requirements.
Vacation Confirmations (“Confirmations”) are valid only if issued in writing by Us. Subscriber is responsible for verifying all details in the Confirmation, including verifying the correct legal name of all travelers on the Confirmation, and notifying Us immediately if any information on the Confirmation is incorrect. Subscriber is responsible for any ancillary charges incurred as a result of changes to any aspect of the Confirmation. Changes may be treated as a cancellation.
If a confirmed accommodation becomes unavailable due to natural disaster, acts of God, civil unrest, or any other reason beyond Our control, you waive any and all claims against Us.
We reserve the right to revoke any and all Confirmations, terminate or suspend the Subscription of the relevant Subscriber, cancel a Guest Certificate, or deny access to any of the products or services offered in connection with this Subscription, in the event a Subscriber or Subscribers’ guests violate or breach these Terms and Conditions. Penalties, including forfeiture of deposited monies, may apply.
We reserves the right to cancel a confirmed vacation, cancel any purchased products, cancel a request, or otherwise deny Subscription benefits of any Subscriber whose payment is rejected by the Subscriber’s bank or credit card company. A service fee and/or loss of Deposit and deposited Vacation Ownership will apply.
Subscribers must cancel Confirmations by calling GVR at 1-866-691-5109 or in writing at
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
Cancellation will be effective on the date of receipt by Us (“Cancellation Date”). Changes to a Confirmation may be considered a cancellation subject to re-booking and additional changes or cancellation fees may apply. Refunds may take up to eight (8) weeks from the Cancellation Date.
All cancellations are subject to vendor cancellation policies and fees. In addition, there will be no refund of any deposits paid to Us. A Government Vacation Rewards vacation consultant will explain the deposit requirements and booking fees, if any, and the payment schedules, refund-ability, and cancellation policies upon booking a particular cruise, resort vacation, experiential vacation, tour, hotel, or car reservation.
transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
We are not responsible for and otherwise disclaim any responsibility, liability, or other damages related to third-party suppliers cancellation and refund policies or their issuance of future cruise or travel credits, certificates or other forms currency in exchange for a future right to travel with the third-party supplier. In addition, We may facilitate options to cancel, rebook, or receive such credits to be used in the future with third-party suppliers, however, by doing so We are not making any recommendations or representations as to the financial condition of the third-party suppliers.
Subscribers may earn and redeem Government Vacation Rewards loyalty points (“Points”) during their Subscription. Points can only be earned and redeemed by making select travel purchases through Government Vacation Rewards. Points earnings and redemption options and schedules are available on-line at www.GovVacationRewards.com or by calling Our concierge at 1-866-691-5109.
Subscribers may earn up to a maximum of 15,000 GVR Points per Subscription year though air fare purchases and car rentals.
Subscribers may redeem GVR Points as full or partial payment for cruise vacations, experiential vacations, tours, and travel insurance.
Points have no cash value and are not transferable.
Point redemptions may be combined with Vacation Cash (below).
Subscriber’s Points will be reinstated in the event of a cancellation per Section 8(b) above. Subscriber’s points expire at the end of their subscription term.
Points must be redeemed in discrete denominations according to the table immediately below. Points earning and redemption options and schedules are also available on-line at www.GovVacation Rewards.com or by calling the Our concierge at 1-866-691-5109.
Reward Points* Value
50,000 3 - 5 Night Cruise Vacation†
75,000 5 - 7 Night Cruise Vacations†
Select Resort Redemption Options
Reward Points* Value
20,000 Bronze Tier Resort Vacation
25,000 Silver Tier Resort Vacation
35,000 Gold Tier Resort Vacation
Select Cruise, Resorts & Tour Savings
Reward Points Value
2,500 Up to $150
5,000 Up to $300
7,500* Up to $450
10,000* Up to $600
*Available to Premium Subscriber tier only
† Based on minimum inside accommodations for two people. Taxes, fuel surcharges, airfare and onboard incidentals are additional.
Member may initially be awarded Savings Credits (“Savings Credits”) upon Membership enrollment, and subsequently when making qualifying travel purchases through Us or by qualifying Membership transactions. Savings Credits will be credited to the Membership account and may be redeemed towards partial payment for subsequent GVR purchases. Member must maintain the Membership account in good standing to earn or to redeem Savings Credits.
Earning Savings Credits. Member may be awarded an initial amount of Savings Credits upon Membership enrollment, and additional Savings Credits may be awarded on qualifying travel or Membership transactions. Member may be awarded Savings Credits when purchasing non-package air travel or rental car reservations made through Us, by depositing Member’s vacation ownership week(s) with Us, and/or as rewarded by the Home Resort. Savings Credits award amount will vary at Our sole discretion. Savings Credits awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation, award for the deposit of Member’s vacation ownership week(s) with Us will be applied within fourteen (14) to twenty-one (21) days from the deposit. The Savings Credits award amount per transaction, including minimums and maximums, are subject to change at the sole discretion of GVR, and without prior notice to Member. Other restrictions may apply.
Redeeming Savings Credits. Savings Credits have no actual cash value, but may be redeemed towards partial payment, at time of checkout, to the net amount of a travel or GVR transaction, whether purchased online or offline through GVR. Savings Credits may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each available GVR product will specify the maximum amount of Savings Credits, if any, that may be redeemed towards partial payment in the description of the product or service prior to purchasing or booking. Member may redeem as many Savings Credits as Member has available in Member’s account, up to the amount specified for any particular product or service. Savings Credits may only be redeemed by the primary Member(s) listed on the Membership account, upon verification of the Membership information by a GVR representative. Earnings, redemption options and schedules are available online or by calling Our concierge. Savings Credits redemptions may not be combined with any other discount or promotion.
Purchase Cancellations. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any Savings Credits redeemed to purchase product or travel may be refunded to the Member’s account. If cancellation of travel booked using Savings Credits occurs within a penalty period, Savings Credits may be applied against penalty after any cash used in the purchase of that travel booking. If any portion of Savings Credits remains after penalty is paid, the remaining Savings Credits may be refunded to the Member’s account. Upon cancellation or refund of the purchase of Our product, Savings Credits awarded may be withdrawn at Our sole discretion.
Limitations, Variations, and Inactivity. The usage of Savings Credits for redemption, including minimums and maximums, are subject to change at Our discretion, and without prior notice to Member. Membership accounts with Savings Credits balances of less than $10 that have not had any online or offline activity for two years may be closed at Our sole discretion. Membership may be suspended if Member does not remain in good standing with Us or with the Membership, and We may impose a reasonable fee for reinstatement or reactivation. Savings Credits may not be used to pay reinstatement or reactivation fees. We reserve the right to cancel or withdraw all Savings Credits in a Member’s account if the Member does not remain in good standing with Us or with the Membership for ninety (90) days or more.
Expiration and Termination. Savings Credits are only valid for twelve (12) months from the date of issuance to You. Unredeemed Savings Credits expire upon the termination of the Membership or any renewal thereof. Savings Credits have no cash value and are not transferable.
Customer Service. Please contact Our concierge at 877-348-0590 if Member believes there are Savings Credits that have not been credited to Member’s account or for any questions related to the available Savings Credits balance.
Vacation Cash may be applied towards the purchase of future cruise, tour, hotel, resort, or car purchases made over the phone with Us only. Vacation Cash may not be redeemed for air travel unless it was added to Your account prior to March 16, 2020. Vacation Cash may not be used for travel insurance, shipping charges, taxes, or fees. Additional Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency, except that Vacation Cash may be combined with Savings Credits for cruise, tour, hotel, resort, and car. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
Vacation Cash can be purchased using Reward Points and must be redeemed in the discrete denominations evident in the table immediately below.
Reward Points* Value
10,000 $100 in Vacation Cash
25,000 $250 in Vacation Cash
50,000 $500 in Vacation Cash
75,000 $750 in Vacation Cash
Subscribers hereby permit their telephone conversations with GVR representatives to be tape-recorded and/or monitored for training and quality control purposes.
GVR may, on occasion, offer products and services through telephone and/or e-mail solicitations. Subscribers consent to such telephone solicitation, including, but not limited to, solicitation by cellular telephone through an automatic dialing equipment and/or pre-recorded messages. Further, Subscribers acknowledge their consent to be informed of such products and services even if your Subscription has been suspended or has otherwise expired or terminated.
Processing fees may be charged and are subject to change, from time to time, at the sole discretion of OVC without prior notice. Additional service fees may also be charged as detailed in these Terms and Conditions.
A call center fee will be charged per booking for car and hotel, and per ticket for airlines ONLY when you call Us to book or arrange travel. You can avoid the call center Fee by booking your car, hotel, and airline ticket online through the website. The call center Fee may vary based on your membership type, and the call center Fee may vary from time to time at the Our sole discretion.
Depending on the type of the term of Your membership, the redemption of certificates may be limited until certain monthly Subscription Fees have been paid as detailed on the Enrollment under Certificate Redemption Limitations, as applicable.
Any certificates issued to you as part of a subscription renewal, or otherwise, may require a redemption fee that will be charged when booking the respective travel. The redemption fee may vary from time to time at Our sole discretion. See the Certificate for full terms and conditions related to the activation, redemption, and any associated costs that will be the Subscriber’s responsibility.
A $25 service fee will be charged for all returned checks and two or more instances of declined credit cards.
If Subscribers and Subscribers’ guests should incur loss or damages through use of any benefit under the Subscription, Our liability for such loss or damage will be limited to the injured party’s fees paid for the Subscription or vacation in which such loss or damage occurred, and in no event will We be liable for special, consequential or punitive damages. This limitation of liability shall also apply to all participating companies, servants and agents of Us. In no event will We be liable for any negligent or intentional action or failure to act, or for any injuries or losses arising from the accommodations of any resort, hotel, cruise, experiential vacation, or tour provider or from any other travel related product or service provided to Subscriber directly.
These Terms and Conditions and any fees, benefits, seasonal designations and other priorities, and any procedures for requesting and effectuating vacations may be changed from time to time by Us. Current Terms and Conditions, Subscription fees, benefits, and procedures can be reviewed online at www.GovVacationRewards.com, which shall supersede all Subscription Terms and Conditions.
Programs and services offered through GVR or by third parties with the permission of Us are subject to separate Terms and Conditions and may be changed or eliminated without prior notice.
Failure to comply with these Terms and Conditions or failure to pay any sums owed to Us, may result in the suspension or termination of Subscriber’s Subscription without further obligation. If suspension is based upon non-payment, Subscriber’s Subscription will remain suspended until all sums that are owed are paid in full and will not be extended beyond its original expiration date.
Programs, products, and services offered through Us or by third parties with the Our permission, including but not limited to reservations, accommodations, certificates or promotional items, may not be used for any commercial purpose, including without limitation auction, rental or sale. Unauthorized commercial use including of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination without refund.
These Terms and Conditions, this website, and the Government Vacation Rewards Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Guest, whether vacationing with the Subscriber or traveling by way of a Guest Certificate, to seek any remedy against GVR or its associated entities must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Guest initiates an action at law or in equity and GVR prevails, that Subscriber or Guest shall pay all costs incurred by GVR in defending such action, including reasonable attorney’s fees.
Travel to certain destinations may involve greater risk than others. We strongly recommend you and your guests review any travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to travel to international destinations. For State Department travel warnings and advisories, go to https://travel.state.gov/content/passports/en/alertswarnings.html. For foreign health requirements and dangers, go to www.cdc.gov/travel/index.htm. Other information relating to particular international destinations can be found at www.dot.gov, www.tsa.gov, www.faa.gov, https://travel.state.gov/content/passports/en/country.html, or www.cbp.gov.
GVR and Our Vacation Center are and fictitious names used by Arrivia, Inc. and its affiliates (“Arrivia”) a Delaware corporation with its principal place of business at 15147 N. Scottsdale Rd., Suite 210 Scottsdale, AZ 85254.
GVR purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. Arrivia is located at 15147 N. Scottsdale Rd., Suite 210, Scottsdale, AZ 85254. Arrivia is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI#602 443 155 001 0001, Hawaii #TAR-5192 (Hawaiian travel agency trust account named Client Trust Account #21-136301), and California #CST 2066521-50. Registration as a seller of travel does not constitute approval by the State of California. Arrivia is not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00.
DISPUTE RESOLUTION POLICY
Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and Our subsidiaries, heirs, officers, directors, employees, agents, business partners, third-party travel providers, vendors or any companies offering products or services through Us (which are beneficiaries to this arbitration agreement) shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.
The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.
Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.
The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.
The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona.
Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, we may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.
Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision
CLASS ACTION WAIVER:
SUBSCRIBER AND WE AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER SUBSCRIBER NOR WE WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, A PRIVATE ATTORNEY-GENERAL ACTION, OR IN ANY PROCEEDING IN WHICH SUBSCRIBER OR WE ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. SUBSCRIBER AND WE FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF SUBSCRIBER, GVR, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.
IF THE CLASS ACTION WAIVER (WHICH INCLUDES A WAIVER OF PRIVATE ATTORNEY-GENERAL ACTIONS) HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.
DISCLAIMER OF WARRANTIES: All of Our content, products, and services provided to You is provided on an “as is” basis. We make no representations or warranties of any kind, express or implied, about the products and services We provide, the operation of Our program or our Website, and/or the accuracy of any of the information, content or materials We provide You.
To the fullest extent permitted by law, We disclaim all representations and warranties, including but not limited to: the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. We do not warrant or make any representations that Our program or website will operate error-free or uninterrupted, that defects will be corrected, or that Our website and/or its servers will be free from viruses and/or other harmful components. In addition, We expressly reserve the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. In such event, if available, We will offer you the opportunity to keep your reservation at the correct price or We will cancel your reservation without penalty.
We do not assume and hereby expressly disclaim any liability or responsibility, without limitation, for (i) delay or failure in performance or interruption of service, including but not limited to booking cancelations, and/or website outages, (ii) damages, expenses, inconvenience, loss, including but not limited to for delay in refunds, injury, death or damage to person or property on any cruise line ship or at any resort, hotel or other accommodation while You are traveling or while You are on any aircraft/ship in transit to and from a cruise ship or a resort, hotel or other accommodation, or for any cause whatsoever due to cancelations, delays or failure to perform resulting directly or indirectly from acts of God, acts of nature, oil spill, mechanical breakdowns, civil or military authority, civil disturbances, wars, acts of terrorism, strikes, fires, extreme weather condition, epidemics, pandemics, government restrictions on travel, movement or large gatherings, or from other catastrophes, or other events of force majeure (collectively, “Force Majeure Events”) which are beyond Our reasonable control at the time We claim excusable delay or failure to perform and for which are not able to be overcome through the exercise of commercially reasonable efforts.
If We claim such an excuse, We will promptly notify You of the occurrence and shall advise You of the extent of the disability and the expected duration of Our inability to perform Our obligations under this Agreement. In no event shall You hold Us liable for any liability caused by Force Majeure Events outlined herein.
LIMITATION OF LIABILITY:
WE SHALL NOT BE LIABLE FOR AND DO NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF THE TRAVEL PROVIDERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. OUR LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF OUR ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN), WILL BE LIMITED TO THE FEES PAID BY MEMBER TO US, FOR THE TRAVEL PURCHASE. IN NO EVENT WILL WE BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO OUR AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS AND AGENTS.
Our Vacation Center, Government Vacation Rewards are Our trademarks which may not be used without Our prior written permission. Other brand names may be trademarks of their respective owners.
HOTEL TAXES AND FEES:
To facilitate your transactions with Us, We will charge your payment method for “Taxes and Fees.” “Taxes and Fees” includes an the estimated total that we will pay to the hotel or supplier for taxes and government fees it owes related to your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and/or other similar taxes. The amount paid to the supplier for taxes and fees may be less than the amount we estimate and charge to You. The balance of the charge for Taxes and Fees is a service recovery fee we retain as part of the compensation for our services and to cover Our costs for making reservations, including, for example, customer service costs. We may also include Our service fee in the Taxes and Fees section, which is a fee You pay to Us. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount We pay the hotel and the location of the hotel where you will be staying, and may include profit that We retain.
Depending on the type of booking You make through Us, You may be charged additional fees by Our travel providers, including, but not limited to:
Certain mandatory hotel specific service fees, including but not limited to: resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, security deposits and/or housekeeping fees;
Certain optional incidental fees, including but not limited to: parking charges, minibar charges, phone use charges, room service charges and/or movie rentals; and
Port expenses, specialty dining, show fees, drink package costs, and/or additional activity costs.
Our travel providers may require you to put a payment method on file upon check in to pay these and/or other charges directly to the travel provider upon check out. Contact the travel provider directly to determine what charges apply to your reservation.
Additionally, travel providers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out.
Contact the travel providers with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking.
TRAVEL INSURANCE PLANS:
Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services (“CSA”). Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.
In states where We carry Our own producer license, or equivalent, the license numbers are (AL 775746; AZ 1800013059; CT 2485378; HI 447049; ID 593498; MA 2151891; MI 0111010; MT 100129788; NY 1279084; OH 1128528; PA 868900; SC 210204; WV 100231297).
Call Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording.
Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers, You agree to immediately notify Us before the change goes into effect by texting STOP to any text message, calling Us at 855-678-8731, or email Us at firstname.lastname@example.org .
Your Consent to Receive Automated Calls/Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. To opt-out, please see the Opt-Out Instructions below.
Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, call Us at 855-678-8731, or email email@example.com and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or send with written notice to firstname.lastname@example.org revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You.
Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges.
Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use.
Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys’ fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.
Release of Claims. In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).
General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service.
The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Crimea Region of Ukraine, Iran, North Korea, and Syria. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List (“SDN”), and or any other similar lists published by OFAC (collectively, the “Lists”).
These sanctions and Lists limit the ability for Us, Our affiliates and Our travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists. For this reason, We will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:
Are a citizen in a non-sanctioned country;
Provide proof of residency in a non-sanctioned country AND evidence that you are funding the purchase, including all onboard charges, through a bank associated with a non-sanctioned country; and
Are not named on any economic or trade sanction lists including but not limited to the Lists published by OFAC.
In the event we need to verify the above information, You agree to provide the necessary information to Us in order to verify that We are not prohibited from providing products and services to You, otherwise We are unable to provide products or services to You.
GVR products and services may be purchased with any valid credit card or your Military Star Card. If using a debit card, Member may purchase products or services with a debit card that displays a Visa or MasterCard logo. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. If there are any complications with Member’s credit card or debit card transaction, We will make reasonable efforts to contact Member, but We reserves the right (without refund or credit) to cancel the confirmed booking if payment is denied by Members’ financial institution. Member will be responsible for any travel provider penalties assessed due to a payment being rejected by Member’s financial institution. Additionally, DA will assess a $25 service fee for all returned checks and two or more instances of declined credit cards.
In the event that Your credit card is declined at the time that We attempt to process any payment contemplated by this Agreement, You hereby authorize Us to attempt to charge such card for lesser amounts until the charge is accepted. We agree to provide you with pro-rated access to benefits in the event that OVC receives a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, We do not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to Us.
Please note fees may be assessed when paying with your MILITARY STAR® Card for reservations by phone and/or for air reservations online. Please note that government, taxes, airline, and/or airport taxes and fees may still apply. Subscribers may be assessed a 3% fee when using their MILITARY STAR® Card to book air. Fees are subject to change at any time.
Uplift is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with Uplift is solely between You and Uplift. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. Such links are provided by Us solely for your convenience.
Great Getaways are available to Select Access subscribers only. Great Getaways exclusive deals are available at incredibly low rates on select resorts, unit types, length of stays and check-in dates only. Offers are updated weekly and bookings are on a first come, first-served basis. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers. Savings values are based on market rate. Taxes, insurance, airfare, and any other travel charges are additional. Account must be in good standing at time of booking.
Quarterly Specials are only available during applicable booking window. This allows the Subscriber access to special vacation offers that are offered at or below cost. The offers will be made available each calendar quarter during the initial Subscription purchase. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers and subscribers are eligible to book one (1) Quarterly Special per quarter during the initial Subscription period. Savings values are based on market rate. Cruise offers are valid on select sailings based on double occupancy and cabin type will vary based on selection and availability. Resort and hotel offers include hotel type or one-bedroom accommodations only, unless otherwise specified. Taxes, insurance, fuel surcharges, airfare, onboard incidentals, and any other travel charges are additional. Quarterly Specials are available for Premium Select Access Subscribers only. Account must be in good standing at time of booking.
The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.
Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers residing in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at Our sole discretion. If We elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at Our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.
Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at 1-866-691-5109 or in writing at:
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.
Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately at 1-866-691-5109 or in writing at:
15147 N. Scottsdale Rd., Suite 210
Scottsdale, AZ 85254
All booking cancellations must be received by Us in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.
The Best Value Guarantee ensures that the price paid when combining our already low prices with the redemption of any loyalty currency (where applicable) will be better than the lowest publicly available market price of any other qualified seller. If at the time of Your purchase or within 24 hours after Your purchase our combined value is not better than the lowest publicly available market price of any other qualified seller, We will match the qualified seller’s lowest market price and credit Your account 110% of the price difference in the form of Rewards Credits. Such guarantee is subject to these Best Value Guarantee Terms.
1. Reporting a lower price claim.
You must have paid for your reservation in full and received a valid confirmation number from us in order to report a lower price claim. You must contact us within 24 hours after Your purchase or booking with us to make a claim under the Best Value Guarantee (“Claim”). The lower price must be available for purchase at the time You contact us, as determined solely by our customer service representatives. All qualifying purchases or bookings must be made using a valid credit card with a United States billing address.
2. What is considered a lower price?
The lower price must be for an identical product or booking as determined in our sole discretion. All product or booking details must exactly match the details of the product You purchased or booked through Us, for example the specific carrier or provider (including class of service), the specific hotel (including room type), the specific rental car company and vehicle class, the applicable refund policy, the dates and times of travel or service, the specific routings (for example, same stopovers), the specific merchandise, wine, golf, box office or other lifestyle product, and other purchase or booking details including cancellation policies.
Best Value Guarantee Terms & Conditions
Best Value Guarantee. Best Value Guarantee valid for up to 24 hours after booking. A lower price than our combined value must be found within 24 hours of booking, and verifiable proof is required of public availability of such lower price. If you find a price lower than our combined value by greater than one dollar and your request is approved, we will match that lower price and credit Your account 110% of the price difference in the form of Rewards Credits. You will be responsible for any change or cancellation fees. To verify a lower price, proof must be provided by calling Customer Service at 866-724-5190 and by providing advertisements or web site addresses as directed by the Our customer service representative. We reserve the right to determine the validity and authenticity of the proof provided.
Comparison of Products. The Best Value Guarantee applies only to identical products and must meet the exact match comparison criteria as outlined below. The Best Value Guarantee is only valid on prices advertised and offered to the general public. Further, the product for purchase must be in stock at the time of Claim. Products must meet an “Apples to Apples” comparison and all non-governmental processing, booking, or similar fees will be considered when analyzing the overall prices charged by third parties. Product prices must be advertised and available to the general public on an English language website. Websites that do not reveal the supplier or product details until after payment has been completed (including bidding websites) do not qualify. Best Value Guarantee does not apply to products requiring a call-back or on products offered on e-mails that are not advertised on public access websites, or otherwise available to the general public, on prepaid products that involve a voucher, or certificate, or on-board credit, or flash sales, or discount buying clubs or on products available on auction websites, or with discount offered to members who must meet specific criteria. The lower price must be quoted and booked in U.S. dollars (without reference to currency converters).
Published Online. The product price must be available to the general public online and must be accurate on an English-language website. For example, this does not include prices offered on other membership program websites, corporate discounts or prices, military prices, group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices, prices obtained via auction or similar process, or prices available only by using a coupon or other promotion not offered to the general public or a pay in advance coupon promotion. The lower price may not come from a website where you call-in in order to get the price, or from an e-mail that You received. The price must be quoted, booked, and paid for in US dollars. Lower prices do not include errors or mistakes.
Verification. All requests, including receipts, are subject to our verification. We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Our customer service representatives. Nor will We verify any request that We believe, in our sole discretion, is the result of a printing or other error or mistake or is made fraudulently or in bad faith.
Limit. Each Member Account shall be limited to three (3) Best Value Guarantee Claims per calendar month, regardless of the number of members use the account. Any modifications, changes or cancellations made to an existing purchase or booking that has an associated Best Value Guarantee Claim will result in voiding of the Claim. Purchaser will be responsible for any applicable cancellation fees.
Credit Issuance. Best Value Guarantee Rewards Credits shall be issued within fourteen (14) business days following your vacation (i.e., Accommodations, Cruises, and Worldwide Tours) and/or vacation add-on (i.e., Car Rentals, Activities, and Golf). Any cancellation or modification will void the approved claim and no Reward Credits shall be issued. We shall not be held liable to credit for claims that have been submitted due to rates that were displayed in error.
Changes. We reserve the right in Our sole discretion to modify or discontinue the Best Value Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to You. The terms that are in effect at the time of your claim will determine your eligibility under the Best Value Guarantee. The failure to enforce any provision of these Best Value Guarantee Terms shall not constitute a waiver of that provision.
Stand-Alone Products. Best Value Guarantee for any stand-alone product purchased (for example, a hotel room or car rental) applies only to the exact same product purchased as stand-alone through the other website (i.e., not part of a hotel + car package or any combination). Except as otherwise noted herein, the Best Value Guarantee only applies to the base cost, excluding taxes, service fees and government or other charges, of stand-alone hotel, resort, or car bookings.
Vacation Packages. Best Value Guarantee applies to Vacation Packages/Guided Vacations in any combination of any travel Products, Product descriptions, package inclusions and exclusions, all taxes, service fees and other charges will be included in determining whether You have found a comparable Product and lower rate/price.
Cruises. The Best Value Guarantee applies only to the cost of the cruise, not government fees, taxes, and port charges. In addition, the cost of additional items in your cruise booking, such as air or land components or excursions, insurance, shipboard credits, free upgrades, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards/certificates, cash back and/or dollars off, or other add-ons or optional items are not subject to the Best Value Guarantee and shall not be considered in determining whether you have found a lower price. To qualify for the Best Value Guarantee on a cruise booking, you must have either paid in full or paid a non-refundable deposit on the booking. If you have made a non-refundable deposit, then any credit under the Best Value Guarantee will be applied toward the outstanding balance due for your booked cruise. The lower price must be for identical cruise itinerary, ship, sailing date, and cabin category. Also, the Best Value Guarantee is not valid on prepaid prices that involve voucher, or certificate, or on-board credit, or on prices available on auction web sites, or on discount prices offered to members who must meet specific criteria. Group, charter, incentive, meeting, convention, package, or interline prices are excluded.
Air. Best Value Guarantee does not apply to any air travel.
Subject to all Best Value Guarantee Terms and Conditions herein, the Best Value Guarantee is not available for bookings on websites where the specific carrier, property, rental car company, itinerary or similar booking details are unknown until after the purchase.
For golf tee times, Best Value Guarantee applies only to the posted rate for the exact same tee time as displayed on the same golf course’s own public facing website and does not include walk-up rates or specials that cannot be verified against the course’s website. You must provide verifiable proof of the lower rate to Us within 24 hours, which must be the price available to the general public. Prices for country or golf club members, certificate holders, recipients of e-mails or other restricted sales will not be honored.
Ski packages are covered as vacation packages under Section 2 of the Travel Product Terms & Conditions outlined above.
Spa packages are covered as vacation packages under Section 2 of the Travel Product Terms & Conditions as stated above.
Best Value Guarantee for SpaFinder certificate purchases is only applicable against prices charged by SpaFinder on its website at the time of purchase. You must provide verifiable proof of the lower price to Us within 24 hours, which must be the price available to the general public on the SpaFinder website. Prices for special promotions, resale certificates, or other websites or retailers will not be honored.
Best Value Guarantee for live events is only applicable against prices for the exact same stand-alone ticket purchased including venue, show time, and seat location through the other website. Best Value Guarantee does not apply to touring shows, concerts, or sporting events.