These Government Vacation Rewards (“GVR”) Subscription Terms and Conditions of Arrivia, Inc., also doing business as Government Vacation Rewards (“GVR”) and Our Vacation Center (“OVC”), set forth a legally binding contract between each person who applies and is accepted as a subscriber by GVR, including the guests of Subscriber (“Member,” “Traveler,” “Subscriber,” “You,” and “Your”).
GVR purchases, benefits and transactions are administered and fulfilled by Arrivia, Inc. and its affiliates d.b.a. Our Vacation Center ("OVC") and d.b.a. Government Vacation Rewards, (collectively, “We” “Us” “Our”). Arrivia is located at 7720 N. Dobson Rd., Scottsdale, AZ 85256. Arrivia is a registered seller of travel in the following states: Florida #ST-29452, Washington UBI#602 443 155 001 0001, Hawaii #TAR-5192, Iowa #1324, and California #CST 2066521-50. Arrivia is not a participant in the California Travel Consumer Restitution Fund. California requires certain sellers of travel to have a trust account or bond. Arrivia maintains a Consumer Protection Bond issued by International Fidelity Insurance Company in the amount of $100,000.00.
a) To become a basic subscriber, a properly completed Subscription application must be submitted to GVR on-line by the applicant at www.govvacationrewards.com. Basic Subscribers earn one (1) loyalty point for every dollar (USD) they spend on cruises, resort or hotel stay purchases, experiential vacations, travel insurance, or car rentals and air fares.
b) Basic Subscribers can upgrade, by invitation only, to one of GVR’s “Select Access Subscriptions” by selecting their choice on-line or by calling Government Vacation Rewards and paying the applicable fees. Such Subscriptions provide the Subscriber with an enhanced loyalty program that earns five (5) loyalty points for every dollar (USD) Subscriber spends on cruises, resort or hotel stay purchases, experiential vacations, or car rentals and air fares for the duration of Subscriber’s membership term. If a Paid Subscription is elected, Subscription fees must be paid according to the terms of the Enrollment and any Redemption of Certificates may be limited based on the number of monthly payments made under the subscription, as applicable. Some additional limitations and exceptions may apply.
c) None of the Subscription benefits may be used for any commercial purpose, including rental or sale or barter.
a) All Government Vacation Rewards Subscriptions include a subscription to Privileges Magazine and a loyalty-based subscription affording Subscribers the ability to access and purchase best price guaranteed cruise vacations, hotels stays and resort vacations.
b) Depending on the specific Select Access Subscription, offered to and chosen by the Subscriber, Subscriber shall have access to anywhere from 5,000 to 75,000 loyalty points available immediately upon Subscriber’s final payment. These will be added to Subscriber’s current loyalty point balance, if any.
c) Privileges Magazine is provided to Subscribers from time to time in electronic format and on-line at www.GovVacationRewards.com. Subscribers can request a paper version by calling Subscriber Services at GVR’s toll free telephone number. A nominal fee will be charged for such requests to cover the cost of shipping.
d) GVR is only responsible for written representations that it makes concerning GVR and the Subscription and is not responsible for any verbal representations or written representations made by any other person or provider of services. Only GVR, its authorized representatives, and its designated licensees can perform the obligations of GVR under these Terms and Conditions.
a) The term of the Subscription begins on the date you enrolled and continues indefinitely thereafter until cancelled. GVR will automatically continue providing the Subscription Benefits and charge you the Monthly and Annual Subscription Fee, as applicable. So long as Subscriber complies with all of the terms of the Subscription Enrollment and Purchase Receipt, including timely payment (in advance) of all Monthly and Annual Subscription Fees as contemplated in the Subscription Enrollment and/or Purchase Receipt, and any renewal thereof, Subscriber shall be eligible to receive the Subscription Benefits.
b) In return for receiving the Subscription Benefits, Subscriber promises to pay GVR (in advance) according to the Subscription Type and associated pricing listed on the Receipt. In order to facilitate the Subscription, Subscriber hereby agrees to provide GVR with payment information for a valid credit or debit card that Subscriber is authorized to charge at all times during the Term, and Subscriber hereby consents to the automatic and recurring payment of the Monthly and Annual Subscription Fee using such credit or debit card. Subscriber may change the credit or debit card used for payment of Monthly and Annual Subscription Fees by contacting GVR. Payment for Subscription Benefits are due in advance, and Subscriber is not eligible to receive any Subscription Benefits or other goods or services contemplated by this Agreement unless Subscriber has paid GVR for such Subscription Benefits or other goods or services in advance. If Subscriber fails to pay any Monthly or Annual Subscription Fee or other fee or charge contemplated by this Agreement on or before the stated due date thereof, Subscriber will be ineligible to receive any associated Subscription Benefits, and GVR may terminate this Agreement upon written notice to Subscriber within thirty (30) days of any missed or late payment.
c) Subscribers may renew, upgrade or inquire into special and promotional options under their Subscription by calling GVR’s toll free telephone number at 1-866-713-4887or by visiting www.GovVacationRewards.com.
d) Subscriber may cancel the Subscription as follows:
i. For Non-Florida Resident Cancellation (10 Day Cancellation):
New Subscribers will have ten (10) days from the enrollment date to cancel and obtain a full refund. In addition to any right to otherwise revoke an offer, You, the Purchaser, may cancel this enrollment up to midnight of the tenth (10th) day from the enrollment date by providing written notice of such cancellation to: GVR Attn: Cancellations at 7720 N. Dobson Rd., Scottsdale, AZ 85256 fax to: 602.308.1953. Cancellation requests postmarked later than ten (10) days after the enrollment date will not be subject to no refund.
ii. For Florida Resident Cancellation (30 Day Cancellation):
New Subscribers will have thirty (30) days from the enrollment date to elect to cancel and obtain a full refund. As Applicable, Subscriber may also cancel this contract if accommodations or facilities are not available pursuant to a request for use as provided in the contract. In addition to any right to otherwise revoke an offer, Subscriber may cancel enrollment up to midnight of the thirtieth (30th) day from the enrollment date by providing written notice of such cancellation to: GVR Attn: Cancellations at 7720 N. Dobson Rd., Scottsdale, AZ 85256 or fax to: 602.308.1953. Cancellation requests postmarked later than thirty (30) days after the enrollment date will not be honored. After the expiration of the thirty (30) day rescission period, this enrollment is final and the amounts paid under the subscription are not refundable. This contract is for the purchase of a vacation certificate(s)/membership and puts all assignees on notice of the consumer’s right to cancel under section 559.933 Florida Statutes. NO PURCHASER SHOULD RELY UPON THE REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT.
iii. After 10 days for non-Florida residents and after 30 days for Florida residents, Subscriber may cancel without a refund due to Subscriber at any time by providing GVR written notice of cancellation to GVR, 7720 N. Dobson Rd., Scottsdale, AZ 85256.
d) The termination or cancellation of a Standard or Premium Subscription shall result in the Subscription reverting back to a Basic Subscription. All vacation Cash and Loyalty point balances prior to the Standard or Premium Subscription’s termination or cancellation shall remain in the Subscriber’s account. For Subscribers with point balances in excess of 15,000 points at such termination or cancellation date, and on each subsequent anniversary of the termination or cancellation date, Government Vacation Rewards shall automatically deduct 15,000 points from Subscriber and renew such Standard or Premium Subscriptions at one (1) year intervals until Subscriber’s account has less than 15,000 points available.
a) Subscribers, during the term of their Subscription, have the ability to purchase best price guaranteed (“BPG”) cruise vacations, hotels stays, and resort vacations. Subscriber may purchase such travel by calling the GVR call center at 1.866.691.5109 or on-line at www.GovVacationRewards.com.
b) The BPG requires written proof of the availability of the identical cruise vacation, hotels stay, or resort vacation, at a lower rate to the general public with 48 hours of purchase by Subscriber. Rate identified in written proof will be verified by OVS. OVS will match any price that it verifies to be lower. Cruises must be for the identical cruise itinerary, ship, sailing date and cabin category.
c) Hotel and resort stays must be for the same dates, room types, and options. Consolidator, charter, group, incentive, interline, meeting and convention rates are excluded. Web or e-mail offers requiring calling a call-back number are also excluded. BPG is valid for the cruise fare only at the time of booking.
d) Auto rentals and airfare purchases are not covered by the BPG.
a) Subscribers must have a valid subscription through the last date of their travel or accommodation.
b) GVR will apply any reasonable restrictions on Subscriber as required by GVR’s affiliated resorts, cruise lines, tour operators, hotels, and other travel providers.
c) Resort accommodations may be at a resort in active sales. Subscribers are under no obligation to participate and/or attend any sales presentation or take a tour of the resort.
d) Information provided to Subscriber about cruises, resorts, experiential vacations, and hotels, is based on information obtained from the providers of such. GVR makes reasonable efforts to ensure that information provided by GVR is accurate and complete as of the date such information is published by GVR; however, GVR expressly disclaims any liability for inaccurate, incomplete, or misleading resort and cruise information.
e) The total number of people occupying any vacation accommodations or participating in any tours confirmed by GVR must not exceed the maximum occupancy set forth in the GVR confirmation; otherwise, the travel provider may refuse access or levy an additional charge to Subscriber and/or Subscriber’s guests.
f) Subscribers are responsible for the payment of any applicable taxes, fees, and personal expenses including, but not limited to, food and beverage expenses, specialty items, tips, personal services, special facilities charges, telephone calls and internet connectivity, cruise line/resort/hotel, utility charges, security deposits, and other fees or charges levied by the travel service provider. It is the responsibility of the Subscriber to pay all other fees directly to the resort, hotel, car rental agency, tour provider or cruise line. Disputes over fees assessed by travel providers are between the Subscriber and the provider. Subscriber waives any and all claims against GVR in this regard.
g) Subscribers and Subscribers’ guests must occupy and use any accommodations booked through GVR in a responsible, careful, and secure manner. Subscribers are responsible for all acts and/or omissions, damage, theft or loss whether caused by Subscribers or Subscribers’ guests.
h) Any complaints about any accommodation or services provided by a travel provider should be made at the earliest opportunity to a person in authority at the travel provider.
a) Subscribers and Subscribers’ guests are responsible for ensuring that all travelers carry the proper documentation required for entry into or passage through any country or jurisdiction outside their country of citizenship or legal residence. Subscribers and Subscribers’ guests must have a valid visa, passport, or proof of citizenship, proof of legal residency status, and immunization evidence, if any, (as required by the countries being visited) in their possession at the time of travel. This applies to all travelers in Subscribers’ group. GVR assumes no responsibility for identifying and/or advising travelers of immigration and customs requirements.
b) Vacation Confirmations (“Confirmations”) are valid only if issued in writing by GVR. Subscriber is responsible for verifying all details in the Confirmation, including verifying the correct legal name of all travelers on the Confirmation, and notifying GVR immediately if any information on the Confirmation is incorrect. Subscriber is responsible for any ancillary charges incurred as a result of changes to any aspect of the Confirmation. Changes may be treated as a cancellation.
c) If a confirmed accommodation becomes unavailable due to natural disaster, acts of God, civil unrest, or any other reason beyond GVR’s control, you waive any and all claims against GVR.
d) GVR reserves the right to revoke any and all Confirmations, terminate or suspend the Subscription of the relevant Subscriber, cancel a Guest Certificate, or deny access to any of the products or services offered in connection with this Subscription, in the event a Subscriber or Subscribers’ guests violate or breach these Terms and Conditions. Penalties, including forfeiture of deposited monies, may apply.
a) GVR reserves the right to cancel a confirmed vacation, cancel any purchased products, cancel a request, or otherwise deny Subscription benefits of any Subscriber whose payment is rejected by the Subscriber’s bank or credit card company. A service fee and/or loss of Deposit and deposited Vacation Ownership will apply.
b) Subscribers must cancel Confirmations by calling GVR at 1-866-691-5109 or in writing at 7720 N. Dobson Rd., Scottsdale, AZ 85256. Cancellation will be effective on the date of receipt by GVR. Changes to a Confirmation may be considered a cancellation subject to re-booking and additional changes or cancellation fees may apply.
c) All cancellations are subject to vendor cancellation policies and fees. In addition, there will be no refund of any GVR Deposits. A Government Vacation Rewards vacation consultant will explain the deposit requirements and booking fees, if any, and the payment schedules, refund-ability, and cancellation policies upon booking a particular cruise, resort vacation, experiential vacation, tour, hotel, or car reservation.
d) If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
a) Subscribers may earn and redeem Government Vacation Rewards loyalty points (“Points”) during their Subscription. Points can only be earned and redeemed by making select travel purchases through Government Vacation Rewards. Points earnings and redemption options and schedules are available on-line at www.GovVacationRewards.com or by calling the GVR call center at 1-866-691-5109.
b) Subscribers may earn up to a maximum of 15,000 GVR Points per Subscription year though air fare purchases and car rentals.
c) Subscribers may redeem GVR Points as full or partial payment for cruise vacations, experiential vacations, tours, and travel insurance.
d) Points have no cash value and are not transferable.
e) Point redemptions may be combined with Vacation Cash (below).
f) Subscriber’s Points will be reinstated in the event of a cancellation per Section 8(b) above.
g) Points must be redeemed in discrete denominations according to the table immediately below. Points earning and redemption options and schedules are also available on-line at www.GovVacation Rewards.com or by calling the GVR call center at 1-866-691-5109.
Reward Points* Value
35,000 3 or 4 Night Cruise Vacations †
50,000 5 Night Cruise Vacation†
75,000 7 Night Cruise Vacations†
Select Resort Redemption Options
Reward Points* Value
20,000 Bronze Tier Resort Vacation
25,000 Silver Tier Resort Vacation
35,000 Gold Tier Resort Vacation
Select Cruise, Resorts & Tour Savings
Reward Points Value
2,500 Up to $150
5,000 Up to $300
7,500* Up to $450
10,000* Up to $600
*Available to Premium Subscriber tier only
† Based on minimum inside accommodations for two people. Taxes, fuel surcharges, airfare and onboard incidentals are additional.
Vacation Cash may be applied towards the purchase of future cruise, hotel, car, resort, or air purchases made over the phone with Us only. Limitations apply when redeeming Vacation Cash for air travel. Vacation Cash may not be used for travel insurance, shipping charges, taxes, or fees. Additional Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
Vacation Cash can be purchased using Reward Points and must be redeemed in the discrete denominations evident in the table immediately below.
Reward Points* Value
10,000 $100 in Vacation Cash
25,000 $250 in Vacation Cash
50,000 $500 in Vacation Cash
75,000 $750 in Vacation Cash
a) Subscribers hereby permit their telephone conversations with GVR representatives to be tape-recorded and/or monitored for training and quality control purposes.
b) GVR may, on occasion, offer products and services through telephone and/or e-mail solicitations. Subscribers consent to such telephone solicitation, including, but not limited to, solicitation by cellular telephone through an automatic dialing equipment and/or pre-recorded messages. Further, Subscribers acknowledge their consent to be informed of such products and services even if your Subscription has been suspended or has otherwise expired or terminated.
c) Processing fees may be charged and are subject to change, from time to time, at the sole discretion of GVR without prior notice.
d) A Call Center Fee will be charged per booking for car and hotel, and per ticket for airlines ONLY when you call into GVR to book or arrange travel. You can avoid the Call Center Fee by booking your car, hotel, and airline ticket online through the website. The Call Center Fee may vary based on your membership type and the Call Center Fee may vary from time to time at the discretion of GVR. Travel Savings Credits may not be used as a form of payment for the Call Center Fee.
e) Any Certificates issued to you as part of a Subscription enrollment, or otherwise, may require a redemption fee that will be charged when booking the respective travel. The redemption fee may vary from time to time in the sole discretion of GVR. See the Certificate for full terms and conditions related to the activation, redemption, and any associated costs that will be the Subscribers responsibility.
f) A $25 service fee will be charged for all returned checks and two or more instances of declined credit cards.
g) If Subscribers and Subscribers’ guests should incur loss or damages through use of any benefit under the Subscription, GVR’s liability for such loss or damage will be limited to the injured party’s fees paid for the Subscription or vacation in which such loss or damage occurred, and in no event will GVR be liable for special, consequential or punitive damages. This limitation of liability shall also apply to all participating companies, servants and agents of GVR. In no event will GVR be liable for any negligent or intentional action or failure to act, or for any injuries or losses arising from the accommodations of any resort, hotel, cruise, experiential vacation, or tour provider or from any other travel related product or service provided to Subscriber directly.
h) These Terms and Conditions and any fees, benefits, seasonal designations and other priorities, and any procedures for requesting and effectuating vacations may be changed from time to time by GVR. Current Terms and Conditions, Subscription fees, benefits, and procedures can be reviewed online at www.GovVacation Rewards.com, which shall supersede all Subscription Terms and Conditions.
i) Programs and services offered through GVR or by third parties with the permission of GVR are subject to separate Terms and Conditions and may be changed or eliminated without prior notice.
j) Failure to comply with these Terms and Conditions or failure to pay any sums owed to GVR, may result in the suspension or termination of Subscriber’s Subscription without further obligation. If suspension is based upon non-payment, Subscriber’s Subscription will remain suspended until all sums that are owed are paid in full and will not be extended beyond its original expiration date.
k) Programs, products, and services offered through GVR or by third parties with the permission of GVR, including but not limited to reservations, accommodations, certificates or promotional items, may not be used for any commercial purpose, including without limitation auction, rental or sale. Unauthorized commercial use including of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination without refund.
l) These Terms and Conditions and the Government Vacation Rewards Subscription shall be governed exclusively by the laws of the State of Arizona. Any action at law or in equity by a Subscriber or Subscriber’s guest, whether vacationing with the Subscriber or traveling by way of a Guest Certificate, to seek any remedy against GVR or its associated entities must be submitted exclusively to the jurisdiction of the courts of Maricopa County, Arizona (USA). In the event a Subscriber or Subscriber’s guest initiates an action at law or in equity and GVR prevails, that Subscriber or Subscriber’s guest shall pay all costs incurred by GVR in defending such action, including reasonable attorney’s fees.
m) Travel to certain destinations may involve greater risk than others. We strongly recommend you and your guests review any travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to travel to international destinations. For State Department travel warnings and advisories, go to https://travel.state.gov/content/passports/en/alertswarnings.html . For foreign health requirements and dangers, go to www.cdc.gov/travel/index.htm . Other information relating to particular international destinations can be found at www.dot.gov,www.tsa.gov, www.faa.gov, https://travel.state.gov/content/passports/en/country.html , or www.cbp.gov.
n) DISPUTE RESOLUTION POLICY
i. Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and its heirs officers, directors, employees, agents, business partners, suppliers or vendors shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association ("AAA") to be conducted in Maricopa County, Arizona, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Maricopa County, Arizona. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.
ii. The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et. seq. ("FAA") and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.
iii. Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Arizona without regard to its choice of law and conflict of law rules.
iv. The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.
v. The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Maricopa County, Arizona.
vi. Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award. Notwithstanding this Dispute Resolution Policy, we may as necessary apply to a court of competent jurisdiction in Maricopa County, Arizona to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.
vii. Judgment upon the arbitral award or decision may be entered by the Maricopa County Superior Court or the United States District Court for the District of Arizona, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision
p) GVR, Our Vacation Center, Government Vacation Rewards are trademarks of Arrivia which may not be used without the prior written permission from Arrivia. Other brand names may be trademarks of their respective owners.
q) Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.
In states that GVR carries its own producer license, or equivalent, the numbers are (AL 775746; AZ 1099672; CT 2485378; HI 447049; ID 593498; MA 2017779; MI 0111010; MT 100129788; OH 1128528; PA 794952; SC 210204; WV 100231297).
Call Recording and Monitoring. You acknowledge that telephone calls to or from Us to You may be monitored and recorded and you agree to such monitoring and recording.
Providing Telephone Numbers and Other Contact Information. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, residential or business telephone number, and/or mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide. You are strictly prohibited from providing a phone number that is not Your own. If We discover that any information provided in connection with your registration is false or inaccurate, We may suspend or terminate Your account at any time. Should any of your contact information change, including ownership of Your telephone numbers,You agree to immediately notify Us before the change goes into effect by texting STOP to any text message, calling Us at 855-678-8731, or email Us at email@example.com.
Your Consent to Receive Automated Calls/Texts. You acknowledge that by voluntarily providing Your telephone number(s), you expressly agree to receive artificial voices, prerecorded voice messages, and/or autodialed calls and text messages (such as SMS, MMS, or successor protocols or technologies) from Us related to marketing, promotions, your account, any transaction, and/or Your relationship with Us. You acknowledge that automated calls or text messages may be made to Your telephone number(s) even if Your telephone number(s) is registered on any state or federal Do Not Call list. You agree that We may obtain, and You expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by You or Your representative at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive automated calls and text messages from Us, even if You cancel your account or terminate your relationship with Us, except if You opt-out (see below). You understand that You do not have to agree to receive automated promotional calls/texts as a condition of purchasing any goods or services. To opt-out, please see the Opt-Out Instructions below.
Opt-Out Instructions. Your consent to receive automated calls and texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message You receive, call Us at 855-678-8731, or email firstname.lastname@example.org and specify that You want to opt out of text messages. You may also text HELP for help. You acknowledge and agree to accept a final text message confirming Your opt-out. We may use different shortcodes for different messaging purposes, so texting STOP to one shortcode will not effectuate a stop request for all shortcodes to which You are subscribed. If You would like to stop messages from multiple shortcodes, text STOP to each shortcode to which You would like to unsubscribe. To opt-out of automated voice calls (not text messages), You must (i) call 855-678-8731 or send with written notice to email@example.com revoking Your consent to receiving automated calls; and (ii) in Your notice, You must include your full name, mailing address, account number, and the specific phone number(s) for which You wish to stop automated calls. It is Your sole responsibility to notify Us if You no longer want to receive automated calls or text messages. You waive any rights to bring claims for unauthorized or undesired calls or text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls or text messages, We reserve the right to make non-automated calls to You.
Fees and Charges. There is no fee to receive automated telephone calls or text messages from Us. However, You may incur a charge for these calls or text messages from Your telephone carrier, which is Your sole responsibility. Check Your telephone plan and contact Your carrier for details. You represent and warrant that You are authorized to incur such charges and acknowledge that We are not responsible for such charges.
Unauthorized Use of Your Telephone Device. You must notify Us immediately of any breach of security or unauthorized use of Your telephone device. Although We will not be liable for losses caused by any unauthorized use of Your telephone device, You may be liable for Our losses due to such unauthorized use.
Your Indemnification of Us. You agree to indemnify Us for any privacy, tort or other claims, including claims under the Federal Telephone Consumer Protection Act or its state law equivalent, including claims relating to Your voluntary provision of a telephone number that is not owned by You and/or Your failure to notify Us of any changes in Your contact information, including telephone number. You agree to indemnify, defend and hold Us harmless from and against any and all such claims, losses, liability, costs and expenses (including reasonable attorneys’ fees). We shall have the exclusive right to choose counsel, at Your expense, to defend any such claims.
Release of Claims. In consideration of the services provided by Us, You hereby release Us from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities or other harms resulting from or relating to telephone calls or text messages, including without limitation any claims, causes of action, or lawsuits based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).
General. You are responsible for obtaining and maintaining all telephone devices and other equipment and software, and all internet service provider, mobile service, and other services needed to receive calls and text messages. Text messaging may only be available with select carriers with compatible handsets. Your obligations under this Section will survive termination of these Terms of Service. OFAC and Export Control
The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued comprehensive sanctions against various countries, currently and specifically: Cuba; Crimea Region of Ukraine, Iran, North Korea, and Syria. Additionally, We are prohibited from doing business with anyone who is identified on the OFAC maintained Specially Designated Nationals and Blocked Persons List (“SDN”), and or any other similar lists published by OFAC (collectively, the “Lists”).
These sanctions and Lists limit the ability for Us, Our affiliates and Our travel suppliers, vendors and related companies to conduct business with these countries and their citizens, and any individuals on the Lists.
For this reason, We will be unable to accept Your enrollment or purchases online, on the phone, or via any other source, unless You can satisfy the following conditions:
In the event we need to verify the above information, You agree to provide the necessary information to us in order to verify that Arrivia is not prohibited from providing products and services to you, otherwise we are unable to provide products or services to you.
Our products and services may be purchased with any valid credit card. Member may purchase products or services with a debit card that displays a Visa or MasterCard. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. If there are any complications with Member’s credit card or debit card transaction, OVC will make reasonable efforts to contact Member, but We reserve the right (without refund or credit) to cancel the confirmed booking if payment is denied by Members’ financial institution. Member will be responsible for any travel provider penalties assessed due to a payment being rejected by Member’s financial institution. Additionally, OVC, as the travel administrator for the Our program, will assess a $25.00 USD fee per person if any transaction is denied by Members’ financial institution at any time after a deposit is taken; after final payment has been taken, the fee is $50.00 USD per person. To make different final payment arrangements or if Member experiences technical difficulties with the website or Member is not sure of the status of Member’s reservation or payment, please call Our concierge.
In the event that Your credit card is declined at the time that OVC attempts to process any payment contemplated by this Agreement, You hereby authorize OVC to attempt to charge such card for lesser amounts until the charge is accepted. OVC agrees to provide you with pro-rated access to benefits in the event that OVC receives a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, OVC does not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to OVC.
Great Getaways are available to Select Access subscribers only. Great Getaways exclusive deals are available at incredibly low rates on select resorts, unit types, length of stays and check-in dates only. Offers are updated weekly and bookings are on a first come, first-served basis. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers. Savings values are based on market rate. Taxes, insurance, airfare, and any other travel charges are additional. Account must be in good standing at time of booking.
Quarterly Specials are only available during applicable booking window. This allows the Subscriber access to special vacation offers that are offered at or below cost. The offers will be made available each calendar quarter during the initial Subscription purchase. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers and subscribers are eligible to book one (1) Quarterly Special per quarter during the initial Subscription period. Savings values are based on market rate. Cruise offers are valid on select sailings based on double occupancy and cabin type will vary based on selection and availability. Resort and hotel offers include hotel type or one-bedroom accommodations only, unless otherwise specified. Taxes, insurance, fuel surcharges, airfare, onboard incidentals, and any other travel charges are additional. Quarterly Specials are available for Premium Select Access Subscribers only. Account must be in good standing at time of booking.
Additional Wine Terms and Conditions
The following terms and conditions apply to purchases of wine or wine products and services through the Website. In the event of any conflict between this section and any section of the Terms and Conditions, these terms shall take precedence and prevail with respect only to the purchase and shipping of wine or wine products and services by Members.
Providers. Where local law allows, We have chosen WineDirect, Inc., to select the wines and operate the wine benefits program on Arrivia, Inc.’s (“We,” “Us,” “Our”) behalf. WineDirect, Inc., uses suppliers’ direct to consumer shipping permits and ships in accordance with direct shipping laws for states where we ship. ALL ALCOHOLIC BEVERAGES PURCHASED THROUGH US, ARE SOLD BY THE LICENSED SUPPLIER AS SELLER OF RECORD. We and WineDirect, Inc., make no representation of the legal rights of anyone to ship or import alcoholic beverages into any state. All redemption of Member benefits will be facilitated by Us. Due to state laws, wine can be purchased by adults 21 years and older.
Age Restrictions. Members must be at least 21 years of age to purchase wine products and to sign for the delivery of wine products. Proof of age will be required to receive wine shipments. Individuals below the legal drinking age may purchase non-alcoholic products from the website. Drinking wine may increase risk for cancer, and, during pregnancy, can cause birth defects.
Confidential Information. Members are solely responsible for protecting their user names and passwords from any unauthorized purchasers including minors.
Sale and delivery . We provide for the sale of wine products and services in the United States and will only be shipped where it is not prohibited by law. Wine Direct does not deliver wine or other alcoholic beverages outside the United States. Sales are subject to all Federal, State and Local laws and regulations regarding the sale and delivery of wine and alcoholic beverages, including the payment of all applicable Federal, State and Local taxes. Members who do not reside in areas where the delivery of wine is legal, or live outside the United States, or reside in areas where We, at Our sole discretion elect not to deliver wine, may purchase non-alcoholic products.
Parental Control Protections. As required by the Communications Decency Act of 1996, We hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content including alcohol purchases that may be harmful to minors.
No Warranties. To the extent permissible under law, We disclaim any and all warranties, express or implied, for any product or service sold on the Website, beyond warranties provided by the supplier or manufacturer.
Limit of Liability . We shall be held harmless and otherwise disclaim any liability, without limitation, for any loss, injury, death or damage to persons or property, stemming from or otherwise related to the products and services sold on the Website. Further, in no event shall We be liable for any indirect, punitive, incidental, special, consequential, lost profits, loss of use, or any other damages whatsoever, without limitation, arising out of or in any way connected to the products and services sold on the Website. Inclusion of any product or service on the Website does not constitute an endorsement by Us.
Return Policy . Wine is not returnable. In the event a bottle of wine is damaged due to errors in packing or shipping, We reserve the right to either send a replacement bottle or issue a credit for discount towards future purchases equal to the value of the damaged wine.
Wine Best Price Guarantee. Our Best Price Guarantee is only applicable against the winery’s price as listed on its web site at the time of purchase or within 24 hours after purchase. Customers must provide verifiable proof of the lower price, which must be available to the general public. Prices for wine club members, certificate-holders, recipients of e-mails or other restricted sales will not be honored. If Customer finds that the winery is charging a lower price for the exact same product, including vintage, the Administrator will issue a credit for the difference in price to the card used to purchase the wine from Us.
A. Must be 21 years of age to Order and Sign for Delivery . We strongly recommend sending all orders containing alcoholic items to a daytime or business address in order to ensure completed delivery. Alcoholic shipments will require a signature by persons of at least 21 years of age for delivery. By placing an order through Us, the Member is representing him/herself to Us as being at least 21 years of age and that the person to whom it is being shipped is at least 21 years old. Member is responsible for incomplete deliveries and shipments, including but not limited to, restocking fees and/or reshipping costs.
B. No PO Boxes. USPS regulations restrict shipping alcohol to PO Boxes or APO/FPO addresses.
C. Not all states are eligible for delivery of alcohol . Shipments are only within the continental United States. Listed shipping rates are valid only for those shipments within the continental US and are limited to the states that wineries can ship to. The states that allow wine delivery may change without notice, and not all winery products are eligible to be shipped to the same states. We can only ship wine to the following states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OR, PA, SC, SD, TN, TX, VT, WA, DC, WV, WI, WY.
D. Consider the Weather. Temperature variances can occur during the summer months and it is the Member’s responsibility to consider the necessary packaging in order to protect their wine purchases. We may at times make suggestions such as overnighting shipments or suggest to hold the shipments back in order to ensure the integrity of the wines due to inclement weather. Member will have the ability to purchase cool pack and/or air shipping to protect packages from heat spikes when ordering.
E. Weekend or Holiday Delivery. Weekend or holiday delivery of wine is not available. All UPS and FedEx delivery attempts will be made Monday through Friday during normal business hours of 9AM to 5PM.
ADDITIONAL CRUISE AND RESORT CERTIFICATE TERMS AND CONDITIONS
The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.
Cruise Certificate Redemption : Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.
Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to: Attention Cancellations: 7720 N. Dobson Rd., Scottsdale, AZ 85256. All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.
Resort Certificate Redemption : Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.
Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to: Attention Cancellations: 7720 N. Dobson Rd., Scottsdale, AZ 85256. All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.
Updated March 31, 2020