These Government Vacation Rewards (“GVR”) Subscription Terms and Conditions of International Cruise & Excursion Gallery, Inc., also doing business as Government Vacation Rewards (“GVR”) and Our Vacation Center (“OVC”) (collectively, “We” “Us” “Our”) , set forth a legally binding contract between each person who applies and is accepted as a subscriber by GVR, including the guests of Subscriber (“You,” “Subscriber,” and “Your”).
a) To become a basic subscriber, a properly completed Subscription application must be submitted to GVR on-line by the applicant at www.govvacationrewards.com. Basic Subscribers earn one (1) loyalty point for every dollar (USD) they spend on cruises, resort or hotel stay purchases, experiential vacations, travel insurance, or car rentals and air fares.
b) Basic Subscribers can upgrade, by invitation only, to one of GVR’s “Select Access Subscriptions” by selecting their choice on-line or by calling Government Vacation Rewards and paying the applicable fees. Such Subscriptions provide the Subscriber with an enhanced loyalty program that earns five (5) loyalty points for every dollar (USD) Subscriber spends on cruises, resort or hotel stay purchases, experiential vacations, or car rentals and air fares for the duration of Subscriber’s membership term. If a Paid Subscription is elected, Subscription fees must be paid according to the terms of the Enrollment and any Redemption of Certificates may be limited based on the number of monthly payments made under the subscription, as applicable. Some additional limitations and exceptions may apply.
c) None of the Subscription benefits may be used for any commercial purpose, including rental or sale or barter.
a) All Government Vacation Rewards Subscriptions include a subscription to Privileges Magazine and a loyalty-based subscription affording Subscribers the ability to access and purchase best price guaranteed cruise vacations, hotels stays and resort vacations.
b) Depending on the specific Select Access Subscription, offered to and chosen by the Subscriber, Subscriber shall have access to anywhere from 5,000 to 75,000 loyalty points available immediately upon Subscriber’s final payment. These will be added to Subscriber’s current loyalty point balance, if any.
c) Privileges Magazine is provided to Subscribers from time to time in electronic format and on-line at www.GovVacationRewards.com. Subscribers can request a paper version by calling Subscriber Services at GVR’s toll free telephone number. A nominal fee will be charged for such requests to cover the cost of shipping.
d) GVR is only responsible for written representations that it makes concerning GVR and the Subscription and is not responsible for any verbal representations or written representations made by any other person or provider of services. Only GVR, its authorized representatives, and its designated licensees can perform the obligations of GVR under these Terms and Conditions.
New Subscribers will have ten (10) days from the enrollment date to cancel and obtain a full refund. In addition to any right to otherwise revoke an offer, You, the Purchaser, may cancel this enrollment up to midnight of the tenth (10th) day from the enrollment date by providing written notice of such cancellation to:
GVR Attn: Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
Cancellation requests postmarked later than ten (10) days after the enrollment date will not be subject to no refund.
New Subscribers will have thirty (30) days from the enrollment date to elect to cancel and obtain a full refund. As Applicable, Subscriber may also cancel this contract if accommodations or facilities are not available pursuant to a request for use as provided in the contract. In addition to any right to otherwise revoke an offer, Subscriber may cancel enrollment up to midnight of the thirtieth (30th) day from the enrollment date by providing written notice of such cancellation to:
GVR Attn: Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
Cancellation requests postmarked later than thirty (30) days after the enrollment date will not be honored. After the expiration of the thirty (30) day rescission period, this enrollment is final and the amounts paid under the subscription are not refundable. This contract is for the purchase of a vacation certificate(s)/membership and puts all assignees on notice of the consumer’s right to cancel under section 559.933 Florida Statutes. NO PURCHASER SHOULD RELY UPON THE REPRESENTATIONS OTHER THAN THOSE INCLUDED IN THIS CONTRACT.
GVR Attn: Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
a) Subscribers, during the term of their Subscription, have the ability to purchase best price guaranteed (“BPG”) cruise vacations, hotels stays, and resort vacations. Subscriber may purchase such travel by calling the GVR call center at 1.866.691.5109 or on-line at www.GovVacationRewards.com.
b) The BPG requires written proof of the availability of the identical cruise vacation, hotels stay, or resort vacation, at a lower rate to the general public with 48 hours of purchase by Subscriber. Rate identified in written proof will be verified by OVS. OVS will match any price that it verifies to be lower. Cruises must be for the identical cruise itinerary, ship, sailing date and cabin category.
c) Hotel and resort stays must be for the same dates, room types, and options. Consolidator, charter, group, incentive, interline, meeting and convention rates are excluded. Web or e-mail offers requiring calling a call-back number are also excluded. BPG is valid for the cruise fare only at the time of booking.
d) Auto rentals and airfare purchases are not covered by the BPG.
a) Subscribers must have a valid subscription through the last date of their travel or accommodation.
b) GVR will apply any reasonable restrictions on Subscriber as required by GVR’s affiliated resorts, cruise lines, tour operators, hotels, and other travel providers.
c) Resort accommodations may be at a resort in active sales. Subscribers are under no obligation to participate and/or attend any sales presentation or take a tour of the resort.
d) Information provided to Subscriber about cruises, resorts, experiential vacations, and hotels, is based on information obtained from the providers of such. GVR makes reasonable efforts to ensure that information provided by GVR is accurate and complete as of the date such information is published by GVR; however, GVR expressly disclaims any liability for inaccurate, incomplete, or misleading resort and cruise information.
e) The total number of people occupying any vacation accommodations or participating in any tours confirmed by GVR must not exceed the maximum occupancy set forth in the GVR confirmation; otherwise, the travel provider may refuse access or levy an additional charge to Subscriber and/or Subscriber’s guests.
f) Subscribers are responsible for the payment of any applicable taxes, fees, and personal expenses including, but not limited to, food and beverage expenses, specialty items, tips, personal services, special facilities charges, telephone calls and internet connectivity, cruise line/resort/hotel, utility charges, security deposits, and other fees or charges levied by the travel service provider. It is the responsibility of the Subscriber to pay all other fees directly to the resort, hotel, car rental agency, tour provider or cruise line. Disputes over fees assessed by travel providers are between the Subscriber and the provider. Subscriber waives any and all claims against GVR in this regard.
g) Subscribers and Subscribers’ guests must occupy and use any accommodations booked through GVR in a responsible, careful, and secure manner. Subscribers are responsible for all acts and/or omissions, damage, theft or loss whether caused by Subscribers or Subscribers’ guests.
h) Any complaints about any accommodation or services provided by a travel provider should be made at the earliest opportunity to a person in authority at the travel provider.
a) Subscribers and Subscribers’ guests are responsible for ensuring that all travelers carry the proper documentation required for entry into or passage through any country or jurisdiction outside their country of citizenship or legal residence. Subscribers and Subscribers’ guests must have a valid visa, passport, or proof of citizenship, proof of legal residency status, and immunization evidence, if any, (as required by the countries being visited) in their possession at the time of travel. This applies to all travelers in Subscribers’ group. GVR assumes no responsibility for identifying and/or advising travelers of immigration and customs requirements.
b) Vacation Confirmations (“Confirmations”) are valid only if issued in writing by GVR. Subscriber is responsible for verifying all details in the Confirmation, including verifying the correct legal name of all travelers on the Confirmation, and notifying GVR immediately if any information on the Confirmation is incorrect. Subscriber is responsible for any ancillary charges incurred as a result of changes to any aspect of the Confirmation. Changes may be treated as a cancellation.
c) If a confirmed accommodation becomes unavailable due to natural disaster, acts of God, civil unrest, or any other reason beyond GVR’s control, you waive any and all claims against GVR.
d) GVR reserves the right to revoke any and all Confirmations, terminate or suspend the Subscription of the relevant Subscriber, cancel a Guest Certificate, or deny access to any of the products or services offered in connection with this Subscription, in the event a Subscriber or Subscribers’ guests violate or breach these Terms and Conditions. Penalties, including forfeiture of deposited monies, may apply.
a) GVR reserves the right to cancel a confirmed vacation, cancel any purchased products, cancel a request, or otherwise deny Subscription benefits of any Subscriber whose payment is rejected by the Subscriber’s bank or credit card company. A service fee and/or loss of Deposit and deposited Vacation Ownership will apply.
b) Subscribers must cancel Confirmations by calling GVR at 1-866-691-5109 or in writing at
GVR Attn: Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
Cancellation will be effective on the date of receipt by GVR. Changes to a Confirmation may be considered a cancellation subject to re-booking and additional changes or cancellation fees may apply.
c) All cancellations are subject to vendor cancellation policies and fees. In addition, there will be no refund of any GVR Deposits. A Government Vacation Rewards vacation consultant will explain the deposit requirements and booking fees, if any, and the payment schedules, refund-ability, and cancellation policies upon booking a particular cruise, resort vacation, experiential vacation, tour, hotel, or car reservation.
d) If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
a) Subscribers may earn and redeem Government Vacation Rewards loyalty points (“Points”) during their Subscription. Points can only be earned and redeemed by making select travel purchases through Government Vacation Rewards. Points earnings and redemption options and schedules are available on-line at www.GovVacationRewards.com or by calling the GVR call center at 1-866-691-5109.
b) Subscribers may earn up to a maximum of 15,000 GVR Points per Subscription year though air fare purchases and car rentals.
c) Subscribers may redeem GVR Points as full or partial payment for cruise vacations, experiential vacations, tours, and travel insurance.
d) Points have no cash value and are not transferable.
e) Point redemptions may be combined with Vacation Cash (below).
f) Subscriber’s Points will be reinstated in the event of a cancellation per Section 8(b) above.
g) Points must be redeemed in discrete denominations according to the table immediately below. Points earning and redemption options and schedules are also available on-line at www.GovVacation Rewards.com or by calling the GVR call center at 1-866-691-5109.
Reward Points* Value
35,000 3 or 4 Night Cruise Vacations †
50,000 5 Night Cruise Vacation†
75,000 7 Night Cruise Vacations†
Select Resort Redemption Options
Reward Points* Value
20,000 Bronze Tier Resort Vacation
25,000 Silver Tier Resort Vacation
35,000 Gold Tier Resort Vacation
Select Cruise, Resorts & Tour Savings
Reward Points Value
2,500 Up to $150
5,000 Up to $300
7,500* Up to $450
10,000* Up to $600
*Available to Premium Subscriber tier only
† Based on minimum inside accommodations for two people. Taxes, fuel surcharges, airfare and onboard incidentals are additional.
Member may initially be awarded Savings Dollars (“Savings Dollars”) upon Membership enrollment, and subsequently when making qualifying travel purchases through GVR or by qualifying Membership transactions. Savings Dollars will be credited to the Membership account and may be redeemed towards partial payment for subsequent GVR purchases. Member must maintain the Membership account in good standing to earn or to redeem Savings Dollars.
Earning Savings Dollars. Member may be awarded an initial amount of Savings Dollars upon Membership enrollment, and additional Savings Dollars may be awarded on qualifying travel or Membership transactions. Member may be awarded Savings Dollars when purchasing non-package air travel or rental car reservations made through GVR, by depositing Member’s vacation ownership week(s) with GVR, and/or as rewarded by the Home Resort. Savings Dollars award amount will vary at GVR’s sole discretion. Savings Dollars awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation, award for the deposit of Member’s vacation ownership week(s) with GVR will be applied within fourteen (14) to twenty-one (21) days from the deposit. The Savings Dollars award amount per transaction, including minimums and maximums, are subject to change at the sole discretion of GVR, and without prior notice to Member. Other restrictions may apply.
Redeeming Savings Dollars. Savings Dollars have no actual cash value, but may be redeemed towards partial payment, at time of checkout, to the net amount of a travel or GVR transaction, whether purchased online or offline through GVR. Savings Dollars may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each GVR product specifies the amount of Savings Dollars, if any, that may be redeemed towards partial payment in the description of the product or service. Member may redeem as many Savings Dollars as Member has available in Member’s account, up to the amount specified for any particular product or service. Savings Dollars may only be redeemed by the primary Member(s) listed on the Membership account, upon verification of the Membership information by a GVR representative. Earnings, redemption options and schedules are available online or by calling GVR concierge. Savings Dollars redemptions may not be combined with any other discount or promotion.
Purchase Cancellations. If You cancel your product or travel purchase with Us outside of any applicable penalty periods, any Savings Dollars redeemed to purchase product or travel may be refunded to the Member’s account. If cancellation of travel booked using Savings Dollars occurs within a penalty period, Savings Dollars may be applied against penalty after any cash used in the purchase of that travel booking. If any portion of Savings Dollars remains after penalty is paid, the remaining Savings Dollars may be refunded to the Member’s account. Upon cancellation or refund of the purchase of Our product, Savings Dollars awarded may be withdrawn at Our sole discretion.
Limitations, Variations, and Inactivity. The usage of Savings Dollars for redemption, including minimums and maximums, are subject to change at the discretion of GVR, and without prior notice to Member. Membership accounts with Savings Dollars balances of less than $10 that have not had any online or offline activity for two years may be closed at the sole discretion of GVR. Membership may be suspended if Member does not remain in good standing with GVR or with the Membership, and GVR may impose a reasonable fee for reinstatement or reactivation. Savings Dollars may not be used to pay reinstatement or reactivation fees. GVR reserves the right to cancel or withdraw all Savings Dollars in a Member’s account if the Member does not remain in good standing with GVR or with the Membership for ninety (90) days or more.
Expiration and Termination. Savings Dollars are only valid for twelve (12) months from the date of issuance to You. Unredeemed Savings Dollars expire upon the termination of the Membership or any renewal thereof. Savings Dollars have no cash value and are not transferable.
Customer Service. Please contact GVR customer service at 877-348-0590 if Member believes there are Savings Dollars that have not been credited to Member’s account or for any questions related to the available Savings Dollars balance.
Vacation Cash may be applied towards the purchase of future cruise, hotel, air, or resort bookings made over the phone with GVR only. Limitations apply when redeeming Vacation Cash for air travel. Vacation Cash may not be used for car rentals, travel insurance, or merchandise (as available). Additional Vacation Cash may not be combined with any other discounts, promotions, or loyalty currency. Vacation Cash has no cash value and expires if not used within thirty (30) days of its issuance, unless stated otherwise. In the event that you cancel your booking that was made using any amount of Vacation Cash, the Vacation Cash will be the last funds applied against any cancellation penalty, as applicable.
Vacation Cash can be purchased using Reward Points and must be redeemed in the discrete denominations evident in the table immediately below.
Reward Points* Value
10,000 $100 in Vacation Cash
25,000 $250 in Vacation Cash
50,000 $500 in Vacation Cash
75,000 $750 in Vacation Cash
To the fullest extent permitted by law, We disclaim all representations and warranties, including but not limited to: the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. We do not warrant or make any representations that Our program or website will operate error-free or uninterrupted, that defects will be corrected, or that Our website and/or its servers will be free from viruses and/or other harmful components. In addition, We expressly reserve the right to correct any pricing errors on our Website and/or bookings or reservations made under an incorrect price. In such event, if available, We will offer you the opportunity to keep your reservation at the correct price or We will cancel your reservation without penalty.
Depending on the type of booking You make through Us, You may be charged additional fees by Our suppliers, including, but not limited to:
Our suppliers may require you to put a payment method on file upon check in to pay these and/or other charges directly to the supplier upon check out. Contact the supplier directly to determine what charges apply to your reservation.
Additionally, suppliers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If you are a citizen of a country you travel to, you may owe additional taxes to the hotel at check out.
Contact the supplier with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to your booking.
Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia
In states where We carry Our own producer license, or equivalent, the license numbers are (AL 775746; AZ 18000130591099672; CT 2485378; HI 447049; ID 593498; MA 20177792045853; MI 0111010; MT 100129788; NY 1279084; OH 1128528; PA 794952; SC 210204; WV 100231297).
You acknowledge that telephone calls to or from us may be monitored and recorded and you agree to such monitoring and recording.
You verify that any contact information provided to us, including, but not limited to, your name, mailing address, email address, your residential telephone number, and/or your mobile telephone number, is true and accurate. You verify that you are the current subscriber or owner of any telephone number that you provide to us. Should any of your contact information change, including your telephone numbers, you agree to notify us before the change goes into effect. You agree to indemnify, defend and hold us harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from failure to update your contact information (including your telephone number), your voluntary provision of a telephone number that is not your own, and/or from your violation of any federal, state or local law, regulation or ordinance.
You acknowledge that by voluntarily providing your telephone number(s) to us, you expressly agree to receive recurring text messages and/or prerecorded voice messages or autodialed calls from us related to the ATTN Traveler text program, offers, your account, any transaction with us, and/or your relationship with us. You also agree that we may obtain, and you expressly agree to be contacted at email addresses, mailing addresses and phone numbers provided by you directly. These telephone calls and text messages may include, for example, confirmation of reservation requests, changes to your reservations or account, and account collections and reminders. You agree to receive calls and text messages even if you cancel your account or terminate your relationship with us, except if you opt-out, as provided below. Consent to receive automated marketing calls/texts is not a condition of purchasing any goods or services. Calls or text messages to you may be made by or on behalf of us even if your telephone number is registered on any state or federal Do Not Call list. You acknowledge that you may incur a charge for these calls or text messages by your telephone carrier and that we are not responsible for these charges. The mobile carriers are not liable for delayed or undelivered messages.
You may opt-out of automated calls or text messages at any time. To opt-out of text messages, reply STOP to any text message you receive. For help, text HELP. You acknowledge and agree that you may receive a text message confirming your opt-out. To opt-out of automated telephone calls (but not text messages), call 855-678-8731 or email email@example.com . Please allow up to thirty (30) days to process any opt-out request. Please note that if you opt out of automated calls, we reserve the right to make non-automated calls to you relating to your account, any transaction, account collections, or otherwise relating to your relationship with us. Your obligations under this Section shall survive termination of these Terms and Conditions.
GVR products and services may be purchased with any valid credit card or your Military Star Card. Member may purchase products or services with a debit card that displays a Visa or MasterCard. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. If there are any complications with Member’s credit card or debit card transaction, GVR will make reasonable efforts to contact Member, but GVR reserves the right (without refund or credit) to cancel the confirmed booking if payment is denied by Members’ financial institution. Member will be responsible for any travel provider penalties assessed due to a payment being rejected by Member’s financial institution. Additionally, DA will assess a $25 service fee for all returned checks and two or more instances of declined credit cards.
In the event that Your credit card is declined at the time that OVC attempts to process any payment contemplated by this Agreement, You hereby authorize OVC to attempt to charge such card for lesser amounts until the charge is accepted. OVC agrees to provide you with pro-rated access to benefits in the event that OVC receives a partial payment as contemplated by this Section. By charging Your credit card for a lesser amount than the amount that is due, OVC does not, and shall not be deemed to, waive its right to payment in full for any amounts payable by You to OVC.
Please note fees may be assessed when paying with your MILITARY STAR® Card for reservations by phone and/or for air reservatios online. Please note that government, taxes, airline, and/or airport taxes and fees may still apply. Subscribers may be assessed a 3% fee when using their MILITARY STAR® Card to book air. Fees are subject to change at any time.
Uplift is a third-party provider of payment programs that provides payment options for You. Any transaction, agreement, or arrangement that You enter into with Uplift is solely between You and Uplift. We are not a party to such transaction, agreement, or arrangement and disclaim any responsibility or liability for the same. Further, Uplift is solely responsible for the content, materials and/or information contained in any Uplift websites that may be accessed via Our site. Such links are provided by Us solely for your convenience.
Great Getaways are available to Select Access subscribers only. Great Getaways exclusive deals are available at incredibly low rates on select resorts, unit types, length of stays and check-in dates only. Offers are updated weekly and bookings are on a first come, first-served basis. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers. Savings values are based on market rate. Taxes, insurance, airfare, and any other travel charges are additional. Account must be in good standing at time of booking.
Quarterly Specials are only available during applicable booking window. This allows the Subscriber access to special vacation offers that are offered at or below cost. The offers will be made available each calendar quarter during the initial Subscription purchase. Offers are limited, are based on availability, and are subject to change without notice. Not combinable with any other offers and subscribers are eligible to book one (1) Quarterly Special per quarter during the initial Subscription period. Savings values are based on market rate. Cruise offers are valid on select sailings based on double occupancy and cabin type will vary based on selection and availability. Resort and hotel offers include hotel type or one-bedroom accommodations only, unless otherwise specified. Taxes, insurance, fuel surcharges, airfare, onboard incidentals, and any other travel charges are additional. Quarterly Specials are available for Premium Select Access Subscribers only. Account must be in good standing at time of booking.
The following terms and conditions apply to purchases of wine or wine products and services through the Website. In the event of any conflict between this section and any section of the Terms and Conditions, these terms shall take precedence and prevail with respect only to the purchase and shipping of wine or wine products and services by Members.
Providers. Where local law allows, We have chosen WineDirect, Inc., to select the wines and operate the wine benefits program on International Cruise & Excursion Gallery, Inc.’s (“We,” “Us,” “Our”) behalf. WineDirect, Inc., uses suppliers’ direct to consumer shipping permits and ships in accordance with direct shipping laws for states where we ship. ALL ALCOHOLIC BEVERAGES PURCHASED THROUGH US, ARE SOLD BY THE LICENSED SUPPLIER AS SELLER OF RECORD. We and WineDirect, Inc., make no representation of the legal rights of anyone to ship or import alcoholic beverages into any state. All redemption of Member benefits will be facilitated by Us. Due to state laws, wine can be purchased by adults 21 years and older.
Age Restrictions. Members must be at least 21 years of age to purchase wine products and to sign for the delivery of wine products. Proof of age will be required to receive wine shipments. Individuals below the legal drinking age may purchase non-alcoholic products from the website. Drinking wine may increase risk for cancer, and, during pregnancy, can cause birth defects.
Confidential Information. Members are solely responsible for protecting their user names and passwords from any unauthorized purchasers including minors.
Sale and delivery . We provide for the sale of wine products and services in the United States and will only be shipped where it is not prohibited by law. Wine Direct does not deliver wine or other alcoholic beverages outside the United States. Sales are subject to all Federal, State and Local laws and regulations regarding the sale and delivery of wine and alcoholic beverages, including the payment of all applicable Federal, State and Local taxes. Members who do not reside in areas where the delivery of wine is legal, or live outside the United States, or reside in areas where We, at Our sole discretion elect not to deliver wine, may purchase non-alcoholic products.
Parental Control Protections. As required by the Communications Decency Act of 1996, We hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to content including alcohol purchases that may be harmful to minors.
No Warranties. To the extent permissible under law, We disclaim any and all warranties, express or implied, for any product or service sold on the Website, beyond warranties provided by the supplier or manufacturer.
Limit of Liability . We shall be held harmless and otherwise disclaim any liability, without limitation, for any loss, injury, death or damage to persons or property, stemming from or otherwise related to the products and services sold on the Website. Further, in no event shall We be liable for any indirect, punitive, incidental, special, consequential, lost profits, loss of use, or any other damages whatsoever, without limitation, arising out of or in any way connected to the products and services sold on the Website. Inclusion of any product or service on the Website does not constitute an endorsement by Us.
Return Policy . Wine is not returnable. In the event a bottle of wine is damaged due to errors in packing or shipping, We reserve the right to either send a replacement bottle or issue a credit for discount towards future purchases equal to the value of the damaged wine.
Wine Best Price Guarantee. Our Best Price Guarantee is only applicable against the winery’s price as listed on its web site at the time of purchase or within 24 hours after purchase. Customers must provide verifiable proof of the lower price, which must be available to the general public. Prices for wine club members, certificate-holders, recipients of e-mails or other restricted sales will not be honored. If Customer finds that the winery is charging a lower price for the exact same product, including vintage, the Administrator will issue a credit for the difference in price to the card used to purchase the wine from Us.
The following additional cruise and resort certificate terms and conditions govern the use and redemption of a cruise and resort certificates by the subscribing member and guest(s), if applicable (“Redeemer”). It is Redeemer’s sole responsibility to inform Redeemer’s guest(s) and any recipients of a cruise certificate of the contents of these terms and conditions. In addition to these terms and conditions, Redeemer must also comply with all applicable cruise line and resort terms and conditions and policies and procedures.
Cruise Certificate Redemption: Cruise certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website or calling us at the above number. Cruise certificates are valid for one (1) inside cabin for two (2) Passengers on select cruise itineraries, subject to the exclusion and limitations stated herein. Length of cruise can be found on the front of the cruise certificate or on our website under “My Certificates”. Redemption fees, booking fees, fuel surcharges, government fees, taxes, port expenses, airfare, transportation, travel insurance, and any other charges associated with the cruise are not included. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all charges incurred in excess of the certificate offer, including, onboard incidentals, alcoholic and certain non-alcoholic beverages, gratuities, ground transportation, personal expenses, utility or security deposits, and other fees or charges levied by the cruise line or cruise ship for the use of onboard amenities and facilities. Airfare, travel insurance, third and fourth guest fares, cabin upgrades, cruise upgrades and extension of length of cruise, when available, may be purchased at the time of the cruise booking for additional fees. Cruise certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Cruise certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the cruise, regardless of the travel date, on or before the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Cruise certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed cruise certificates have no value. We are not responsible for lost or stolen cruise certificates. Lost or stolen cruise certificate(s) may be replaced at our sole discretion. If we elect to replace a lost or stolen cruise certificates, processing fees may apply. Photocopies of cruise certificates or other reproductions will not be honored. Cruise certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Cruise certificate is void if resold for cash or other consideration. In the event the cruise booking is used by guests only, and not the Redeemer, additional charges may apply. Cruise lines, itineraries and sail dates offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Cruise certificate(s) may not be combined with any other offer relating to the same accommodations. All cruise line and cruise ship restrictions and rules apply, including arrival and departure times. We are not responsible for notifying travelers of any cruise line and/or cruise ship changes.
Booking Cancellations: In the event cancellation of a booked cruise becomes necessary by Redeemer, call customer service immediately at the number above or submit the cancellation by providing a written notice to:
GVR Attn: Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
All booking cancellations must be received by OVC in conformance with our Terms and Conditions and with cruise line terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any cruise line cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a cruise certificate.
Resort Certificate Redemption : Resort certificates may be redeemed by following the instructions on the front of the certificate, or by visiting our website, or calling us at the number above. Resort certificates are valid for a one (1) redemption use only for resort stay accommodations that may include hotel type room, studio, one-bedroom, one-three bedroom units at select properties. All resort properties and destinations are subject to availability, seasonality, and room type restrictions. Length of resort stay can be found on the front of the resort certificate or online under “My Certificates”. Resort certificate offer includes only accommodations and specifically excludes redemption fees, taxes, travel costs, travel insurance and other expenses that may be incurred such as personal expenses, security deposits, and other fees and charges levied by the resort/hotel such as all-inclusive fees. Airfare or any ground transportation is not included. Any personal taxes associated with the redemption of the resort stay certificate, is the responsibility of the Redeemer. We reserve the right to charge additional fees related to the redemption of certificates in its discretion. Redeemer is responsible for all acts or omissions of Redeemer and/or Guests and for any damages caused or expenses incurred by Redeemer and/or Guests. Other restrictions may apply. Some resorts may require an all-inclusive fee. Resort certificate offer only valid to purchasers and Redeemers resident in the United States (excluding Puerto Rico) and where not otherwise prohibited by law. Resort certificate(s) expire on either the expiration date printed on the certificate or, if applicable, the expiration date found online under “My Certificates”. Redeemer must book the resort or hotel stay prior to the certificate expiration. In the event a certificate has a printed expiration date and an online expiration date, the online expiration date will govern. Resort certificates will not be extended past the expiration date for any reason. Resort certificates are not redeemable for cash or resale and cannot be cancelled or exchanged for refund except as required by law or as set forth below. Unredeemed resort certificates have no value. We are not responsible for lost or stolen resort certificates. Lost or stolen resort certificate(s) may be replaced at Our sole discretion as it may determine. If we elect to replace a lost or stolen resort certificate, processing fees may apply. Photocopies of resort certificates or other reproductions will not be honored.] Resort certificates may be transferred as a gift, or without payment or consideration, but cannot be used for any commercial purpose, including rental or sale. Resort certificate is void if resold for cash or other consideration. In the event the resort stay is used by Guests only, and not the Redeemer, additional charges may apply. Resort/Hotel properties and destinations offered under certificates are at our sole discretion, are subject to availability and blackout dates may apply. Resort certificate(s) may not be combined with any other offer relating to the same reservation or accommodations, except as specifically stated on future promotions. All resort/hotel restrictions and rules apply. Attendance at a sales presentation is not required.
Booking Cancellations: In the event cancellation of a booked resort/hotel becomes necessary by Redeemer, call us immediately or submit the cancellation by providing a written notice to:
GVR Attn: Cancellations
7720 N. Dobson Rd.,
Scottsdale, AZ 85256
All booking cancellations must be received by OVC in conformance with the Terms and Conditions and with resort/hotel terms and conditions, cancellation policies and procedures. All booking cancellations are subject to any resort/hotel cancellation fees and any additional fees. All fees must be paid at time of cancellation in order to reinstate a resort stay certificate.
Updated October 4,, 2019